Aim: To develop a clear understanding of the processes and practices required to reduce accidents and incidents in the health and social care sector
Objectives:
By successfully completing this course you will be able to:
- Understand the difference between accidents and incidents in an adult social care settings
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain the importance of accident and incident management in adult social care
- List the relevant legislations in the UK
- Identify legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements
- Describe the consequences of a failure to report an accident or incident
- Understand how to conduct risk assessments to prevent accidents and incidents
- Describe the roles and responsibilities in accident and incident management
- Explain the chain of command and reporting procedures
- Describe how to follow regulatory procedures for reporting accidents and incidents accurately and promptly
- Explain how to conduct a thorough investigation of accidents and incidents, identify the root cause and implement corrective actions
- Understand why it is important to maintain accurate documentation and records of accidents and incidents
- Understand why it is important to be honest and to admit to and report errors
- Identify how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families
- Understand how to provide appropriate care and support to service users involved in accidents or incidents
- Understand how to handle difficult conversations and provide support
- Explain the importance of providing emotional support to the service users after accidents or incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
- Understand how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence
Introduction
Welcome to the Halo Staffing Face-to-Face course on accidents and incidents.
We will begin this course by establishing the basics, here we will inform you about difference between accidents and incidents in adult social care settings.
We will also inform you how to recognise adverse events, incidents, errors and near misses.
Here, we will also explain the importance of accident and incident management in adult social care.
The next section will inform you about all the relevant legislations in the UK.
Legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements, will the next topic of discussion.
We will then inform you about the consequences of a failure to report an accident or incident.
The following topic will inform you how to conduct risk assessments to prevent accidents and incidents.
We then move on to describing the roles and responsibilities in accident and incident management including the chain of command and reporting procedures.
We will also inform you how to follow regulatory procedures for reporting accidents and incidents accurately and promptly.
The next topic will about conducting a thorough investigation of accidents and incidents, identifying the root cause and implementing corrective actions.
The importance of maintaining accurate documentation and records of accidents and incidents, including an admission of any errors in the process; will be the topic of discussion in the next section.
We will inform you how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families.
An explanation of how to provide appropriate care and support to service users involved in accidents or incidents, will be discussed next.
Here we will also explain to you how to handle difficult conversations and provide support.
This will be followed by guidance on providing emotional support to the service users after accidents or incidents.
We will then describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly.
Finally, we will inform you how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence.
