Demonstrating effective interpersonal - Assessment Test

Which of the following is a form of communication ? [Multiple choice]

Body language

Correct Incorrect Correct answer

Mirror language

Correct Incorrect Correct answer

Mind language

Correct Incorrect Correct answer

Sign language

Correct Incorrect Correct answer

Which of the following behaviours demonstrates your attention during a conversation ? [One correct answer]

You, speaking to a colleague while the individual is conversing with you

Correct Incorrect Correct answer

You, having an eye contact with the individual conversing with you

Correct Incorrect Correct answer

You, reading a magazine while the individual is conversing with you

Correct Incorrect Correct answer

You, browsing the internet while the individual is conversing with you

Correct Incorrect Correct answer

Identify the effects of poor communication ? [Multiple choice]

Building trust

Correct Incorrect Correct answer

Create confusion and stress

Correct Incorrect Correct answer

Lead to incorrect administration of care

Correct Incorrect Correct answer

Swift completion of tasks

Correct Incorrect Correct answer

Why is it important to note an individual’s wishes in their care plan ? [Multiple choice]

To inform other carers

Correct Incorrect Correct answer

To make sure the individual’s needs are met

Correct Incorrect Correct answer

To prove you are listening to them

Correct Incorrect Correct answer

To show that you have done work

Correct Incorrect Correct answer

Why must you inform an individual of what the process of assisting them will include ? [Multiple choice]

So they react the way you want them to

Correct Incorrect Correct answer

So they are fully aware of how they will be assisted

Correct Incorrect Correct answer

So they understand they do not get an opinion on what is happening

Correct Incorrect Correct answer

So they have an opportunity to voice their discomfort

Correct Incorrect Correct answer

The communication needs of every service user is different. What factors play a part in this ? [Multiple choice]

Their individual’s ability

Correct Incorrect Correct answer

The preferences of their family or friends

Correct Incorrect Correct answer

The individual’s personal preferences

Correct Incorrect Correct answer

Your needs and preferences as a care worker

Correct Incorrect Correct answer

Which of the following is a barrier to communication ? [Multiple choice]

Attitude

Correct Incorrect Correct answer

Stereotyping

Correct Incorrect Correct answer

Furniture

Correct Incorrect Correct answer

Your manager

Correct Incorrect Correct answer

Identify some tips to avoid miscommunication ? [Multiple choice]

Summarise the information provided before you end the communication

Correct Incorrect Correct answer

Speak as loud as you can

Correct Incorrect Correct answer

Bring in a colleague to repeat the same information in their own words

Correct Incorrect Correct answer

Use a communication method most appropriate to the needs of the individual

Correct Incorrect Correct answer

Who should you reach out to when you run into a communication issue ? [Multiple choice]

Your family and friends

Correct Incorrect Correct answer

Your manager

Correct Incorrect Correct answer

A relevant charity or communication expert

Correct Incorrect Correct answer

The individual’s family and friends

Correct Incorrect Correct answer

In which of the following situations may you need to share private information, regardless of consent ? [Multiple choice]

The individual has done something you do not approve of

Correct Incorrect Correct answer

The individual is likely to harm themselves or others

Correct Incorrect Correct answer

The individual is argumentative and disruptive

Correct Incorrect Correct answer

The individual has been, or is likely to be, involved in a serious crime

Correct Incorrect Correct answer

An individual has threatened to harm you. You cannot let anyone know without passing on confidential information, which they have not consented to give. What should you do ? [One correct answer]

Keep the information and situation to yourself

Correct Incorrect Correct answer

Confront the individual, even at the risk of your own health

Correct Incorrect Correct answer

Contact your manager, and let them know about the situation

Correct Incorrect Correct answer

Share the information with as many people as you can

Correct Incorrect Correct answer

Which of the following is a form of non-verbal communication ? [One correct answer]

Intonation

Correct Incorrect Correct answer

Subtext

Correct Incorrect Correct answer

Character

Correct Incorrect Correct answer

Braille

Correct Incorrect Correct answer

What must you do when using communication aids ? [Multiple choice]

Check that they are the latest model

Correct Incorrect Correct answer

Check that they function properly

Correct Incorrect Correct answer

Check that they are clean

Correct Incorrect Correct answer

Check that they are the right brand

Correct Incorrect Correct answer

What does a speech synthesiser do ? [Multiple choice]

It translates speech into sign language

Correct Incorrect Correct answer

It translates speech into written text

Correct Incorrect Correct answer

It translates sign language into speech

Correct Incorrect Correct answer

It translates written text into speech

Correct Incorrect Correct answer

What can workers do to communicate with individuals who are both deaf and visually impaired ? [One correct answer]

Use a communication aid

Correct Incorrect Correct answer

Sign information onto the individual’s hands

Correct Incorrect Correct answer

Talk loudly and clearly

Correct Incorrect Correct answer

Use sign language

Correct Incorrect Correct answer

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Demonstrating effective interpersonal – Assessment Test

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About the Author: Abdul Mohammed

Demonstrating effective interpersonal – Assessment Test

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

4. Question

5. Question

6. Question

7. Question

8. Question

9. Question

10. Question

11. Question

12. Question

13. Question

14. Question

15. Question

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About the Author: Abdul Mohammed