Refund Policy
Last updated: 22/01/2026
This Refund Policy sets out the circumstances in which refunds may be issued for training courses and digital content purchased from Halo Staffing (“we”, “us”, “our”).
- Scope
This policy applies to:
Online eLearning courses (including on-demand digital content)
In-person training courses (including workshops, seminars, and classroom-based training)
- eLearning Courses (Digital Content)
2.1 Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of purchase unless you have accessed or started the digital content.
By purchasing our eLearning courses, you acknowledge that:
If you access, download, or start the eLearning content during the 14-day period, you lose your statutory right to cancel, and no refund will be available.
2.2 Refund Eligibility
Refunds for eLearning courses will only be issued if:
The course has not been accessed, and
The cancellation request is made within 14 days of purchase
Once a course has been accessed (including logging in, viewing content, or downloading materials), no refunds will be provided.
- In-Person Training Courses
3.1 Cancellation by the Customer
If you need to cancel your attendance at an in-person training course, the following terms apply:
More than 60 days before the course start date:
Full refund or transfer to another course date (subject to availability)
Less than 60 days before the course start date:
No refund available
Non-attendance without prior notice will not be eligible for a refund.
3.2 Substitutions
You may nominate a substitute attendee at no additional cost, provided you notify us in writing before the course start date.
- Cancellation by Us
We reserve the right to cancel or reschedule training courses due to unforeseen circumstances (including low enrolment, trainer illness, or events beyond our control).
If we cancel a course, you will be offered:
A full refund, or
The option to transfer to an alternative date or course
We are not responsible for any additional costs incurred (such as travel or accommodation).
- Exceptional Circumstances
Refund requests due to exceptional circumstances (e.g. serious illness or bereavement) will be considered on a case-by-case basis. Supporting evidence may be requested.
- How to Request a Refund
To request a refund, please contact us in writing at:
Email: [email protected]
Business name: Halo Staffing
Order reference: Please include your order number and course details
Approved refunds will be processed within 14 days of confirmation and issued using the original payment method.
- Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
- Contact Us
If you have any questions about this Refund Policy, please contact us at:
