Aim: To develop a clear understanding of all the obligations placed on you as a personal assistant
Objectives:
By successfully completing this course you will be able to:
- Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
- Understand how to be open and learn from feedback from the person you support or your IE
- List the relevant legislations in the UK
- Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
- Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
- Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
- Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you
Introduction
Welcome to the Halo Staffing Care Workforce Pathway eLearning course on Understanding the obligations placed on you as a personal assistant.
We will begin this course with the emphasis on the fact that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your individual employer.
We will then inform you how to be open and learn from feedback from the person you support or your individual employer.
At this point we will list all the relevant legislations in the UK.
Having done that, we will inform you how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your individual employer.
The next section will inform you how to support people or your individual employer to deal with incidents, errors and ‘near misses’ and how to learn from them.
We will also educate you about managing incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves.
Finally, we will inform you how to support the person, to deal with confrontation and difficult situations where they have asked this of you.
