Section 3.3 – Quiz (Standard 3 – Duty of care)

Individuals receiving care, and those important to them, have the right to raise comments, concerns, and complaints about the care and support they receive.   (True or False)

Which of the following is the most appropriate action when responding to a complaint ?   (Multiple Choice – Select One)

Which of the following should you do when handling a comment or complaint ?   (Select All That Apply)

Who can provide advice and support when you are unsure how to handle a complaint ? (Select All That Apply)

Why is it important to learn from comments and complaints ?   (Multiple Choice – Select One)