Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA
Objectives:
By successfully completing this course you will be able to:
- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
Introduction
Welcome to the Halo Staffing Care Workforce Pathway eLearning course on Demonstrating effective interpersonal skills as a Personal Assistant (PA).
We will begin this course with an explanation of the interpersonal skills and which of those skills are essential for a personal assistant.
We will then inform you about the importance of effective communication with your IE and/or the person you support.
The next section will list all the relevant legislations in the UK.
At this point we will inform you how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support.
We will also describe you how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants.
Finally, we will inform you how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies.
