Aim: To develop a clear understanding of effective communication and interpersonal skills
Objectives:
By successfully completing this course you will be able to:
- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
Introduction
Welcome to the Halo Staffing Care Workforce Pathway eLearning course on Demonstrating effective interpersonal skills.
We will begin this course by establishing the importance of effective communication in the workplace.
The next section will inform you how to meet the communication and language needs, wishes and preferences of the individuals you care and support.
This will be followed by a section which will focus on how to promote effective communication with the service users.
Confidentiality will be the main theme of the next section, here we will present to you the list principles and practices related to this subject.
Finally, we will inform you about the range of communication methods which can be employed including support required for appropriate and safe use of communication aids and technologies.
