Continuity of care is one of the main concerns leaders tell us about using agency staff. Different faces, different ways of working and limited handover time can all affect service users if not managed well.
Consistency doesn’t come from avoiding agency use. It comes from how agency staff are welcomed and supported. Clear expectations at the start of a shift can make a real difference. As well as having the opportunity to learn routines, preferences and key risks early on, helping agency workers to fit into the organisation without disrupting it.
What Can Help?
Short, focused handovers are often more effective than long, drawn out ones. Instead of covering every possible detail, highlight information that truly matters for that shift. Such as, changes in care needs, upcoming appointments, medication updates or any potential risks. Using a simple template or checklist can help ensure nothing important is missed while keeping the handover concise and easy to follow.
Encouraging permanent staff to include agency workers as part of the wider team is just as important. A few practical steps make a difference. Such as:
- Introducing agency staff personally
- Explaining their role in the team
- Making time for them to ask questions about routines or service users
Good continuity is built on preparation. Make sure agency staff have access to essential information before their shift – care plans, risk assessments and any individual preferences for service users. Choose agencies that prioritise training and compliance, so staff arrive confident in their skills. An agency like Halo Staffing.
Halo Staffing supplies trained, compliant staff who understand the importance of continuity of care. Explore how we work HERE.
