Loneliness isn’t a soft issue; it’s a public health concern. According to Age UK’s 2024 report, more than 1.4 million older people in the UK say they feel lonely often or always. 

This isn’t just about sadness. Chronic loneliness has been linked to a 50% higher risk of dementia, early mortality, and increased hospital admissions. For people in care settings, the risks are even greater, especially when mobility, hearing loss, bereavement, or cultural disconnection are at play. 

So, what can leaders do? 

Start by asking: 

• Are we giving enough time for conversation, not just task-based care? 

• Do we offer real social opportunities, not just bingo and tea? 

• Are staff empowered to slow down and connect, or are they constantly under time pressure? 

Technology can help, video calls, digital reminiscence tools, or shared playlists can spark joy. As one Care Worker recently told the CQC: 

“Sometimes all they want is someone to sit with them – even for five minutes.” 

That five minutes can change a day, or a life.