Description
Welcome to the Halo Staffing eLearning course on – Communicating through technology.
We will begin this course with a description of various methods of digital communication and their uses.
We will then inform you how to choose the right technology for the situation and adapt your communication style as necessary.
Here, we will list the relevant legislations in the UK.
Having done that, we will inform you how to use communication technologies safely, securely, and appropriately, with respect for others and in line with your organisation’s policies
We will then explain how digital platforms and forums can be useful to collaborate with others
Finally, we will inform you how to support the service users to use the digital communication tools effectively.
Is this for me?
This course has been carefully designed for carers, support workers, nurses and managers who want to learn about communicating through technology. As specialists in providing staffing solutions Halo Staffing’s courses are relevant for many industries including health and social care for carers, support workers, nurses and managers. Completing this course will ensure that you are fully up to date with relevant content to provide you with the skills and knowledge necessary to excel in your field. On successful completion of this course, you will be issued with a certificate which will be valid for 1 year.
Why should I take this course?
You should take this course if it’s necessary for you or your team to learn about communicating through technology, protect people and keep them safe from harm and abuse in a health care setting. Keeping in line with The Human Rights Act 1998, The Mental Capacity Act 2005, Data (Use and Access) Act 2005, The Equality Act 2010, The Health and Social Care Act 2008, The Care Act 2014, The UKGDPR and the Data Protection Act 2018, the Care Quality Commission (CQC) Regulations, The Privacy and Electronic Communications Regulations (PECR), The WGLL Framework, The Digital Social Care standards and the guidance provided by the Information Commissioner’s Office (ICO).
What are the benefits of taking this course?
This course will inform the care staff how to use technology to communicate effectively and respectfully.
What will I learn?
This course will provide you and/or your team with a clear understanding of using technology to better communicate with each other and with the people who receive care and support from them. You and/or your team will learn about the importance of communication and the various digital communication technologies, which technology is best suited for which communication task and how should the communication style be adapted as required, the relevant legislations and guidance, how to use communication technology safely and respectfully, how to collaborate effectively using digital platforms and forums and how can you and/or team can support the service users to use the digital communication tools safely and effectively.
Course Duration: 30 minutes.
