Leadership Support Course Assessment Test

The primary difference between leadership and management lies in their approach to achieving organisational objectives. A Leader uses his/her leadership skills and style to achieve which of the following things ?   [One correct answer]

Developing your own style of leadership is an important part of developing yourself as a leader.    [True or False]

Which leadership style is best suited for situations with high stakes and consequences, such as the military or crisis response ?   [One correct answer]

Which leadership style is primarily characterised by hierarchy and is suitable for environments with complex systems such as hospitals, construction sites, government or public offices ?   [One correct answer]

Which leadership style is best suited to a leader who thrives in a flexible, collaborative and creative environment ?   [One correct answer]

When it comes to leadership in the heath and care sector, visibility is the key to building trust and ensuring accountability and safety.   [True or False]

In your opinion which CQC regulation is most relevant to care leaders ?   [One correct answer]

Delegation of tasks help in achieving which of the following things ?   [Multiple choice]

Vision of an organisation is their purpose, a long-term goal and a desired future state.   [True or False]

Strategy is the plan, approach and actions taken by the organisation to evade the CQC regulations.   [True or False]

A care provider ensures resource allocation is focused on meeting individual needs and promoting independence. What are they trying to demonstrate ? [One correct answer]

Formal performance review (appraisal) is an opportunity to discuss individual career aspirations.   [True or False]

Managing performance is NOT about identifying employees who are performing highly, offering them recognition, support and encouragement.   [True or False]

Creating a Learning and development plan is a 4-step process. You need do a SOUR analysis in step 1. What does the letter “ R ” stand for in the SOUR acronym ?   [One correct answer]

Good feedback is based on facts, not subjective opinion.   [True or False]

In this course, we have informed you about four feedback skills. Identify the 4^th skill from the list below ?   [One correct answer]

Which of these two terms best describes a Two-way communication?   [One correct answer]

Which of these things can be achieved through critical thinking ?   [Multiple choice]

The process of reasoning has 4 steps. What is the first step in this process ?    [One correct answer]

An ethical dilemma is a situation where an individual must choose between two or more options, none of which are completely right or wrong.  [True or False]

CQC assesses Equality, Diversity and Inclusion under which key question ?   [One correct answer]

Which of these factors can trigger a conflict ?   [Multiple choice]

An individual is in pain due to the side effects of a medication, what conflict factor would this be ?   [One correct answer]

An individual is in distress because of loud noises, what conflict factor would you consider it to be ?   [One correct answer]

A service user’s family member is shouting at everybody saying that their relative is not being looked after properly, what should you do ?   [Multiple choice]