As you know, working in the health and social care industry is an incredibly rewarding environment. However, just like in all industries, unprofessional behaviour can arise. This behaviour includes rudeness, gossiping, and other behaviours that may affect the work environment.
When unprofessional behaviour is left unaddressed, it can have a negative impact on the work environment and those within it, ultimately affecting the support offered to those you care for. As health and social care providers and care managers, it is essential to confront this behaviour clearly and directly. Here are some ways you can tackle unprofessional behaviour in your organisation.
Set clear expectations
Having a set of clear expectations for what is acceptable and what isn't is crucial in the workplace, no matter what industry. This includes the information for new employees and team meetings where the team discusses the values of the workplace environment.
Address the behaviour immediately
When someone in your organisation starts behaving unprofessionally, you must address this behaviour immediately. One of the ways you can do this is to have a conversation with those involved in a private setting.
Involve HR
Having someone who is unbiased to the situation at hand can be beneficial; in some cases, HR must be involved regardless.
Share feedback and document the events of each situation
It is important to share feedback with your staff team or an individual in writing and document everything in full detail for future reference. This will record of the conversation and help ensure that everyone is on the same page moving forward.
Follow up
Following up after a discussion about unprofessional behaviour is crucial. It shows you are serious about maintaining a productive and respectful work environment. Ensure that there are regular check-ins to check that the behaviour has been corrected.
Tackling unprofessional behaviour in the workplace is crucial to ensuring patients receive the best care possible. Further develop these skills HERE
