Prerequisite – Advanced Medication Management (Face to Face) course
Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively.
Objectives:
By successfully completing this course you will be able to:
- Explain the purpose and functions of assessing competency
- Describe the benefits of assessing competency
- Explain how to conduct competency assessments
- Understand what a competency assessment template or checklist is
- Describe how to coach staff through supportive conversations
- Understand how to prepare for the competency assessment
- How to provide effective feedback
- Understand how to deal with conflicts in supervision
- Explain how to document the competency assessment and what should be included in it
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- Describe what is positive reinforcement and how to use it
- Confidently demonstrate a competency assessment
Introduction
Welcome to the Halo Staffing Face-to-Face course about competency assessment.
We will begin this course with an explanation of the purpose and functions of assessing competency.
We will then move on to describing the benefits of assessing competency.
The next section will explain how you can prepare for a competency assessment.
Here we will also explain what a competency assessment template or checklist is.
The next section will inform you how to conduct competency assessments.
This will be followed by a section which will talk about how to document the competency assessment and what should be included in it.
From there we will move on to describing how to coach staff through supportive conversations.
Strategies and tools required for open and supported discussions will be the theme of the next section.
We will then explain to you how to encourage Two-Way Communication.
The next section will inform you about the importance of providing effective feedback.
You will then be able to understand how to deal with conflicts in supervision.
Positive reinforcement and how to use it will be discussed in the next section.
Finally, we will inform you how to demonstrate competency assessment effectively.
