Prerequisite for this course is the Advanced Medication Management (Face to Face) course. Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively. Objectives: By successfully completing this course you will be able to:

• Explain the purpose and functions of assessing competency
• Describe the benefits of assessing competency
• Understand how to prepare for the competency assessment
• Understand what a competency assessment template or checklist is
• Explain how to conduct competency assessments
• Explain how to document the competency assessment and what should be included in it
• Describe how to coach staff through supportive conversations
• Describe the strategies and tools required for open and supported discussions
• Understand how to encourage Two-Way Communication
• How to provide effective feedback
• Understand how to deal with conflicts in supervision
• Describe what is positive reinforcement and how to use it
• Confidently demonstrate a competency assessment

Course Duration: Face-2-Face session will be delivered at your location for up to 16 attendees. Cost of this course is for all 16 attendees. eLearning: 3 hours. Face to Face session:  Equivalent to a one day course. If you are looking to enroll more than one individual, please visit the Group Creation page HERE.