Aim: To develop effective leaders who will lead and encourage continuous quality improvement. Objectives: By successfully completing this course you will be able to:

• Describe the term leadership and the qualities of a leader
• Understand different leadership styles and apply appropriate approaches based on situational needs.
• Understand the importance of being visible and approachable as a leader
• List the relevant legislation in the UK
• Learn how to effectively delegate tasks and responsibilities
• Describe how staff can understand what the vision, values and strategies of your service are, and how they can achieve them in their role
• Understand how to effectively manage resources and identify the appropriate type and level of resources required to deliver safe and effective service
• Describe how to identify and address poor or variable staff performance
• Learn how to identify the strengths, interests, and developmental needs of staff members
• Understand how to identify and address staff development needs
• Learn techniques for setting SMART goals for staff development
• Understand why providing constructive feedback and recognition can support staff in their development journey
• Develop skills in providing constructive feedback during supervision sessions
• Learn how to respond to feedback in a timely and professional manner
• Demonstrate effective communication and interpersonal skills to support and motivate staff members
• Understand what is active listening and empathetic communication and how to practice it during supervisory interactions
• Understand the importance of promoting staff wellbeing and resilience
• Understand how to support staff to manage their own health, care and wellbeing and recognising the importance of self-care in leadership roles
• Describe how to manage the impact of their emotions and behaviour
• Understand importance of building and maintaining strong relationships with all staff, including clients, families, and community partners
• Understand importance with working in collaboration with others in and across networks
• Understanding the causes of conflict and how to effectively manage it
• Develop skills in active listening, effective communication, and problem-solving
• Develop skills in active listening, empathy, and effective communication
• Develop skills in critical thinking, analysis, and decision-making
• Understand the importance of considering multiple perspectives and gathering information before making decisions and encouraging other have the confidence and opportunity to contribute.
• Learn how to make ethical and informed decisions that align with the values and goals of the organisation and respecting the culture beliefs the individual
• Understand the importance of effectively managing comments and complaints
• Understand the importance of encouraging improvement and innovation to create continuous service improvement

Course Duration: Face-2-Face session can be delivered at your venue or a venue can be provided for up to 16 attendees. Cost of this course is for all 16 attendees. eLearning: 5 hours. Face to Face session:  This is a two day course.