With health and social care services increasingly relying on digital tools, ensuring that all service users can access and benefit from these advancements is crucial. Digital inclusion means providing individuals with the skills, resources, and confidence to use technology effectively, improving their health and wellbeing.  

However, digital exclusion remains a significant issue. Around 11 million people in the UK lack basic digital skills or do not use digital technology. Those most affected tend to be older, less educated, and in poorer health, or living with disabilities. Only 53% of people aged 75 and over have foundational digital skills, and one in three in this age group either cannot afford, do not have, or do not use the internet at home. For disabled individuals, barriers such as inaccessible websites, incompatible software, and limited adaptive technology can make navigating digital platforms particularly challenging. 

To reduce these disparities, health and social care organisations can: 

• Offer Digital Skills Training: Provide accessible workshops and resources personalised to different learning needs. This can include in-person and remote support for those who struggle with technology.  

• Consult with Service Users: Engage disabled individuals and other marginalised groups when developing digital tools to ensure their needs are considered. 

• Design Accessible Interfaces: Ensure digital services accommodate people with various disabilities. This can include clear text, captioned videos, and user-friendly navigation. For more information on how to make your organisation accessible, please click HERE.

By focusing on digital inclusion, organisations like yours can enhance service delivery, strengthen patient engagement, and address health inequalities more effectively.