Aim: To equip you with the knowledge and skills to uphold duty of care, act with candour, and respond appropriately to concerns, incidents and challenging situations in the workplace
Objectives:
By successfully completing this course you will be able to:
- Define duty of care and duty of candour and explain their importance in the workplace
- Identify and respond appropriately to dilemmas that may arise between duty of care and an individual's rights
- Handle comments and complaints in line with legislation and agreed ways of working
- Recognise and report incidents, errors, adverse events, and near misses appropriately
- Use effective communication to manage difficult situations and reduce conflict
- Access appropriate support and follow reporting procedures when dealing with workplace concerns and confrontations
Course Duration: 30 minutes.
If you are looking to enroll more than one individual, please visit the Group Creation page HERE.
Aim: To equip you with the knowledge and skills to uphold duty of care, act with candour, and respond appropriately to concerns, incidents and challenging situations in the workplace Objectives: By successfully completing this course you will be able to:
