Standard 3 – Duty of care

Description

Welcome to Halo Staffing Care Certificate Standards: Standard 3 – Duty of care.

At the beginning of this course, we will explore the principles of duty of care and duty of candour, helping you understand their importance and how they influence your role in delivering safe, effective, and professional care and support.

We will then examine how to respond appropriately to dilemmas that may arise between duty of care and an individual’s rights, as well as how to deal with comments and complaints in line with legislation and agreed ways of working. You will also learn how to recognise, report, and learn from incidents, errors, adverse events, and near misses.

Finally, we will look at how effective communication can help prevent and manage conflict, and how to deal with difficult or confrontational situations safely and professionally. You will also learn where to access support and advice and how to follow reporting procedures when workplace concerns arise.

Is this for me? 

This course has been carefully designed for carers, support workers, healthcare support workers, nurses, and managers who wish to develop their knowledge and understanding of Care Certificate Standard 3 – Duty of Care, aligned with the March 2025 update from the Department of Health and Social Care. As specialists in workforce and staffing solutions, Halo Staffing delivers training that is relevant across a range of sectors, particularly health and social care. This course has been developed to help learners understand their duty of care and duty of candour, recognise and respond appropriately to dilemmas involving an individual’s rights and safety, handle comments and complaints professionally, and report incidents, errors, adverse events, and near misses in line with legislation and agreed ways of working. It also supports learners in developing the knowledge and skills required to manage difficult situations, reduce conflict through effective communication, assess and reduce risks, and seek appropriate support when concerns arise. By completing this course, learners will be better equipped to provide safe, person-centred care, maintain professional standards, promote wellbeing, and contribute to a culture of openness, accountability, and continuous improvement. Upon successful completion of this course, you will be awarded a certificate, which will be valid for 1 year.

Why should I take this course? 

You should take this course if you or your team need to develop the knowledge, skills and understanding required to uphold your duty of care and provide safe, effective, and person-centred care within health and social care settings. This course supports learners in understanding their duty of care and duty of candour, managing dilemmas that may arise between an individual’s rights and their safety, responding appropriately to comments and complaints, and recognising, reporting, and learning from incidents, errors, adverse events, and near misses. It also helps learners develop the communication, problem-solving, and conflict resolution skills needed to manage difficult situations, reduce the risk of confrontation, and access appropriate support when concerns arise. Aligned with the Care Certificate Standards (March 2025), the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the Data Protection Act 2018 and UK GDPR, this course will help you work professionally, protect the wellbeing of individuals, meet legal and organisational responsibilities, and contribute to a culture of safety, openness, accountability, and continuous improvement.

What are the benefits of taking this course?

This course helps learners develop the knowledge, skills and understanding required to uphold their duty of care and duty of candour while delivering safe, effective, and person-centred care within health and social care settings. It supports individuals in recognising and responding appropriately to dilemmas involving an individual’s rights and wellbeing, handling comments and complaints professionally, and identifying, reporting, and learning from incidents, errors, adverse events, and near misses. By completing this course, you will gain a better understanding of your legal and professional responsibilities, the importance of effective communication, and the role of accurate reporting and record-keeping in maintaining safety and quality of care. The course also helps learners develop the confidence to manage difficult situations, reduce the likelihood and impact of confrontation, assess and minimise risks, and seek appropriate support when required. The knowledge gained will support safe working practices, strengthen professional accountability, promote a culture of openness and continuous improvement, and contribute to delivering high-quality care that protects the wellbeing, rights, and dignity of individuals.

What will I learn? 

This course will provide you and/or your team with a comprehensive understanding of how to uphold your duty of care and duty of candour while delivering safe, effective, and person-centred care within health and social care settings. We will begin by exploring the meaning of duty of care and duty of candour, how these apply to your work role, and the responsibilities you have for promoting wellbeing, preventing harm, working within the limits of your competence, and following agreed ways of working. We will then examine the dilemmas that can arise between an individual’s rights, choices, and independence and your duty to keep them safe, including how to seek appropriate support and advice when managing conflicts and difficult decisions. The course will also cover how to respond professionally to comments and complaints, the importance of learning from feedback to improve the quality of care, and the correct procedures for recognising, reporting, and learning from adverse events, incidents, errors, and near misses. In addition, learners will gain an understanding of how effective communication can be used to manage difficult situations, reduce confrontation, assess and minimise risk, and access support when conflicts arise. By the end of the course, you will have the knowledge and confidence to meet your legal and professional responsibilities, maintain high standards of practice, contribute to a culture of openness and accountability, and deliver safe, compassionate, and high-quality care that respects the rights, wellbeing, and dignity of individuals.

Course Duration: 30 minutes.