Aim: To enable managers and leaders to hold open and supported conversations and be able to provide effective supervision. Objectives: By successfully completing this course you will be able to:

• Explain the purpose and functions of supervision
• Understand the benefits of conducting regular supervisions
• Describe the benefits of managing performance
• Explain how to conduct performance conversations
• Understand what a supervision template or checklist is
• Describe how to coach staff through supervision conversations
• Understand how to prepare for the supervision
• List a few tips for giving feedback
• Understand how to deal with conflicts in supervision
• Explain how to document the supervision and what should be included in it
• List the behaviours needed for sensitive or complex conversations
• Describe the strategies and tools required for open and supported discussions
• Understand how to encourage Two-Way Communication
• Describe what is positive reinforcement and how to use it
• Understand the importance of personal and professional development
• Describe what is wellbeing and emotional support

Course Duration: Face-2-Face session can be delivered at your venue or a venue can be provided for up to 16 attendees. Cost of this course is for all 16 attendees. eLearning: 4 hours. Face to Face session:  This is a two day course. If you are looking to enroll more than one individual, please visit the Group Creation page HERE.