Aim: To develop a clear understanding all the obligations placed on you as a personal assistant Objectives:  By successfully completing this course you will be able to: 

• Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
• Understand how to be open and learn from feedback from the person you support or your IE
• List the relevant legislations in the UK
• Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
• Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
• Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
• Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you

Course Duration: 1 hour. If you are looking to enroll more than one individual, please visit the Group Creation page HERE.