Aim: To have a clear understanding of what your duty of care is. Objectives: By successfully completing this course you will be able to:

• Explain your duty of care
• Describe how to manage conflict and dilemmas
• Explain how to deal with a typical complaint
• Identify 3 pieces of legislation surrounding duty of care
• Describe how to manage errors and incidents

Course Duration: 2 to 3 hours. If you are looking to enroll more than one individual, please visit the Group Creation page HERE.