Duty of Care

Description

Welcome to the Halo Staffing eLearning course for Standard 3 – Duty of Care of the Care Certificate. In this course, we will take you through what you’ll need to know in order to understand what your duty of care will be.

Starting off, we’ll cover what a duty of care is and the responsibilities that you may have as a result of your duty of care.

From there, the dilemmas that can occur between a duty of care and the rights of an individual, what you should and should not do concerning handling these dilemmas, and where to get support with dealing with them, will all be covered.

The third section will cover complaints and comments, how to deal with them and react to them in line with legislation, who could help with advice and support in dealing with complaints and comments, and why and how to learn from them.

The next section will deal with incidents, errors and near misses, how to recognise them, what you should and should not do with regards to them, and the legislation and agreed ways of working around them.

Finally, we’ll cover how to deal with confrontations and difficult situations, the factors that may contribute to them, how to use communication to reduce the chances of them, how to assess and reduce risks with regards to them, how and when to get support and advice around them, and the agreed ways of working for reporting them.

You can view the introduction video for the Duty of Care course below.

 

Is this for me?

This course has been carefully designed for anyone who wants to learn more about Understanding your role. As Standard 3 of the Care Certificate this course is suitable for carers, support workers, nurses and managers who need to complete the Skills for Care Standard. Completing this course will ensure that you are fully up to date with relevant content to provide you with the skills and knowledge necessary to excel in your field. On successful completion of this course, you will be issued with a certificate and digital badge valid for 1 year.

Why should I take this course? 

You should take this course if it’s necessary for you or your team to have a clear understanding of duty of care. Keeping in line with Skills for Care and the key legislation such as the Health and Safety at Work Act 1974, Management of Health and Safety Regulations 1999 and Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

What will I learn? 

This course will provide you and/or your team with an understanding of what your duty of care is, how to manage conflict and dilemmas, how to deal with a typical complaint, what the 3 pieces of legislation surrounding duty of care are and how to manage errors and incidents. You will also learn how to deal with confrontations and difficult situations, the factors that may contribute to them and how to reduce the chances of them happening.  

Course Duration: 2 to 3 hours.