Aim: To equip you with the knowledge and skills to uphold duty of care, act with candour, and respond appropriately to concerns, incidents and challenging situations in the workplace Objectives:  By successfully completing this course you will be able to:

• Define duty of care and duty of candour and explain their importance in the workplace
• Identify and respond appropriately to dilemmas that may arise between duty of care and an individual's rights
• Handle comments and complaints in line with legislation and agreed ways of working
• Recognise and report incidents, errors, adverse events, and near misses appropriately
• Use effective communication to manage difficult situations and reduce conflict
• Access appropriate support and follow reporting procedures when dealing with workplace concerns and confrontations

Course Duration: 30 minutes. If you are looking to enroll more than one individual, please visit the Group Creation page HERE.