Aim: To develop effective leaders who will lead and encourage continuous quality improvement.
Objectives:
By successfully completing this course you will be able to:
Describe the term leadership and the qualities of a leader
Understand different leadership styles and apply appropriate approaches based on situational needs.
Understand the importance of being visible and approachable as a leader
List the relevant legislation in the UK
Learn how to effectively delegate tasks and responsibilities
Describe how staff can understand what the vision, values and strategies of your service are, and how they can achieve them in their role
Understand how to effectively manage resources and identify the appropriate type and level of resources required to deliver safe and effective service
Describe how to identify and address poor or variable staff performance
Learn how to identify the strengths, interests, and developmental needs of staff members
Understand how to identify and address staff development needs
Learn techniques for setting SMART goals for staff development
Understand why providing constructive feedback and recognition can support staff in their development journey
Develop skills in providing constructive feedback during supervision sessions
Learn how to respond to feedback in a timely and professional manner
Demonstrate effective communication and interpersonal skills to support and motivate staff members
Understand what is active listening and empathetic communication and how to practice it during supervisory interactions
Understand the importance of promoting staff wellbeing and resilience
Understand how to support staff to manage their own health, care and wellbeing and recognising the importance of self-care in leadership roles
Describe how to manage the impact of their emotions and behaviour
Understand importance of building and maintaining strong relationships with all staff, including clients, families, and community partners
Understand importance with working in collaboration with others in and across networks
Understanding the causes of conflict and how to effectively manage it
Develop skills in active listening, effective communication, and problem-solving
Develop skills in active listening, empathy, and effective communication
Develop skills in critical thinking, analysis, and decision-making
Understand the importance of considering multiple perspectives and gathering information before making decisions and encouraging other have the confidence and opportunity to contribute.
Learn how to make ethical and informed decisions that align with the values and goals of the organisation and respecting the culture beliefs the individual
Understand the importance of effectively managing comments and complaints
Understand the importance of encouraging improvement and innovation to create continuous service improvement
Course Duration:
Face-2-Face session can be delivered at your venue or a venue can be provided for up to 16 attendees. Cost of this course is for all 16 attendees.
Welcome to the Halo Staffing Face-to-Face course on leadership support.
We will begin this course with establishing some basics. First, we will define the term leadership. We will explore the qualities of a leader. Â We will then inform you about this role in the health and social care sector.
The next section will inform you about the various leadership styles and how to apply them based on the situation.
After that we will inform you about the strength-based approach suggested by the Department of Health and Social Care (DHSC) and we will explore the importance of being visible and approachable as a leader.
At this point we  list out all the relevant legislations in the UK along with the CQC regulations.
Having done that, we then inform you how to effectively delegate tasks and responsibilities.
Next, we will describe how staff can understand what the vision, values and strategies of your service are, and how they can achieve them in their role.
We will then explain how to effectively manage resources and identify the appropriate type and level of resources required to deliver safe and effective service.
How to identify and address poor or variable staff performance, will be the theme of the next section.
We will then focus on how to identify the strengths, interests, and developmental needs of staff member, setting SMART goals for staff development.
The next section will inform you about effective feedback, here we will inform you about how to develop skills in providing constructive feedback during supervision sessions, how to respond to feedback in a professional manner and also using this to support your team in their development journey.
We will then discuss about effective communication and interpersonal skills required to support and motivate everyone in your team. This will lead to the concepts of active listening, empathetic communication and problem solving including how to practice them during supervisory interactions.
The next section will focus on the wellbeing of the leaders themselves and of the staff they lead. We will also inform you how a leader should manage the impact of their emotions and behaviours.
At this point we will explain to you the need to maintain strong relationships with the all the stakeholders, including how best to work in collaboration with others.
The next section will inform you about conflict management.
The following section will discuss about critical thinking and ethical decision making.
After this, we will inform you about the importance of managing comments and complaints effectively.
Finally, we will inform you importance of continuous service improvement and how to encourage it.
You can view the introduction video of this course below.
Is this for me?Â
This course has been carefully designed for carers, support workers, nurses and managers who want to learn about leadership support. As specialists in providing staffing solutions Halo Staffing’s courses are relevant for many industries including health and social care for carers, support workers, nurses and managers. Completing this course will ensure that you are fully up to date with relevant content to provide you with the skills and knowledge necessary to excel in your field. On successful completion of this course, you will be issued with a certificate and digital badge valid for 1 year.
Why should I take this course?Â
You should take this course if it’s necessary for you or your team to learn more about leadership support, protect people and keep them safe from harm and abuse in a health care setting. Keeping in line with The Health and Safety at Work Act 1974, The Human Rights Act 1998, The Children Act 1989/2004, Mental Capacity Act 2005, Safeguarding Vulnerable Groups Act 2006, The Health and Social Care Act 2008, The Equality Act 2010, The Health and Social Care Act 2012, The Care Act 2014, Deprivation of Liberty Safeguards (DoLS), The Date Protection Act 2018 and CQC regulations 16 and 17.
What are the benefits of taking this course?
This course helps leaders address challenges in managing teams, performance and service quality. By learning how to communicate effectively, set clear goals and support staff development, leaders can improve outcomes. It also strengthens decision making and team engagement. Overall, the course supports stronger leadership and more effective care services.
What will I learn?Â
This course will provide you and/or your team with a clear understanding of developing effective leaders who will lead and encourage continuous quality improvement. In this course you and/or your team will learn about the term leadership, the qualities of a good leader, the pros and cons of various leadership behaviours (styles), the importance of being visible and approachable as a leader and the significance of this role in the health and social care sector.
You and/or your team will be informed about the strength-based approach (SBA) for providing effective care and support to the service users; as suggested by the Department of Health and Social Care (DHSC) UK. Having completed this course, you and/or team will be able to list all the relevant legislations and regulations, be well informed about effective delegation of tasks and responsibilities, the importance of establishing and communicating the vision, values and strategies of an organisation, the management of resources in order to deliver safe and effective care to the service users, how to identify and address poor or variable staff performance, how to identify the strengths, interests, and developmental needs of the team and finally how to set SMART goals for staff development.
You and/or your team will also be able to understand the need of an effective and constructive feedback, how to respond to feedback in a professional manner, the concepts of effective communication, interpersonal skills, active listening, empathetic communication, problem solving including how to practice them during supervisory interactions.
You and/or your team will learn how a leader should manage the impact of their emotions and behaviours, how to encourage collaboration and strong relationship with all the stakeholders, how to focus on their own wellbeing and that of their colleagues.
Apart from that, this course will also inform you and/or your team about conflict management, critical thinking and ethical decision making, how to manage comments and complaints effectively and finally, how to encourage continuous service improvement.
Course Duration:
Face-2-Face session can be delivered at your venue or a venue can be provided for up to 16 attendees. Cost of this course is for all 16 attendees.
