- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to: -
Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim:To equip care workers, support workers and personal assistants with a clear understanding of delivering person-led support Objectives: By successfully completing this course you will be able to:- demonstrate commitment to develop and consolidate expertise or skills
- proactively coach and share knowledge and best practice with colleagues
- show strong written and verbal communication skills, including the ability to communicate complex information in a clear and accessible way
- List the relevant legislations in the UK
- be able to support people’s emotional and psychosocial needs and role model effective practice
- be able to use knowledge and understanding of the people you support to advocate for their wishes when they are unable to do so
- know how to build and sustain professional relationships, including establishing accountability and negotiating responsibilities
- be able to work autonomously within your scope of practice and take initiative
- understand your own role, responsibilities and scope (including limitations) of practice
- understand when to ask for additional support and to who and how to escalate
- be confident to speak up when things do not feel right
- know and understand strategies to develop resilience in yourself and know how to seek support to deal with uncertain situations
- recognise and report any factors that may adversely impact safe and effective care provision
- understand what is meant by health inequalities, and your own role in working towards reducing them
- maintain accurate and up-to-date records, ensuring all care interventions and observations are recorded in a timely manner
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Aim: To know how to use communication effectively within your workplace and to understand its benefits. Objectives: By successfully completing this course you will be able to:- Describe different forms of communication
- Explain the benefits of communicating
- Explain the importance of communication
- Identify 2 pieces of legislation surrounding communication
