- Understand what is work-related stress
- Describe a few signs and causes of a stressful situation in the health and social care setting
- List the relevant legislations in the UK
- Explain the concept of stress risk management
- Understand how you can improve your resilience and coping skills
- Understand how to look after your own mental health and wellbeing
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Aim: To develop and clear understanding the importance of resilience and coping skills when delivering care and support Objectives: By successfully completing this course you will be able to: -
Aim: To provide the knowledge and skills required to create a safe and compliant workplace Objectives: By successfully completing this course you will be able to:- Describe what is risk assessment
- Describe the compliance and responsibilities associated with this process
- List all the relevant legislations in the UK
- Explain the process of risk assessment
- Understand what robust risk management is
- Explain how to store the relevant documents and ensure effective dissemination of information within the workplace
- Understand the reasons for conducting regular reviews and keeping the risk assessment process up to date
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Aim: To protect people and keep them safe from harm and abuse in a health care setting. Objectives: By successfully completing this course you will be able to:- Describe what is meant by safeguarding adults
- Describe your role and responsibilities in safeguarding adults
- List at least 8 categories of abuse
- Identify what constitutes as harm, abuse and neglect
- Describe why an individual may be vulnerable to harm or abuse
- Identify at least 8 signs of harm, abuse or neglect
- Identify who to report if you know an individual has been abused
- To be able to describe the relevant legislation
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Aim: To understand more on how to protect people safe from harm and abuse in a health care setting. Objectives: By successfully completing this course you will be able to:- Understand what constitutes harm, abuse and neglect and be able to identify any signs of harm, abuse, or neglect
- List what actions to take if they have concerns, including to whom you should report your concerns and from whom to seek advice
- Describe what is meant by effective advocacy
- Identify your professional role, responsibilities, and professional boundaries and those of your colleagues in a multidisciplinary team and multi-agency setting
- List the risk factors for radicalisation and know who to contact regarding preventive action and supporting those persons who may be at risk of, or are being drawn into, terrorist related activity
- Describe how to maintain appropriate records including being able differentiate between fact and opinion
- Identify the appropriate and relevant information and how to share it with other teams
- Document safeguarding concerns in a format that informs the relevant staff and agencies appropriately
- Identify how and when to refer to social care in accordance with organisational policies if you have identified an adult safeguarding concern
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Aim: To be able to recruit in a way that is safe for children and adults in your care Objectives: By completing this course, you will be able to:- Recognise the importance of the recruitment and selection process
- Identify any training and safeguarding requirements
- State 11 important steps in the recruitment and selection process
- Describe what safeguarding requirements are inherent to certain jobs
- Explain how to ensure a fair process while minimising risks
- State the safeguarding requirements of a role within the application form
- Recognise the importance of an identity check
- Explain what should be included in pre-application information
- Identify the purpose of a DBS check
- State what a regulated activity is
- Describe what a single central record is
- State at least 5 essential interview skills
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Aim: To create a proactive safety culture within the workplace through prompt reporting and thorough investigation of all the accidents and incidents Objectives: By successfully completing this course you will be able to:- Describe why is it important to develop a safety culture within the workplace
- Understand incidents, accidents, errors and near misses
- List all the relevant legislations in the UK
- Identify legal and regulatory requirements related to the reporting of accident and incidents
- Describe the consequences of a failure to report an accident or incident
- Explain the process of reporting the accidents and incidents within the workplace
- Explain how to a conduct thorough investigation and identifying the root cause(s)
- Understand the importance of maintaining accurate records of accidents and incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
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Aim: To be able to guide an individual with limited or no vision comfortably and effectively Objectives: By successfully completing this course you will be able to:- Describe what sight loss is
- List the 6 most common eye conditions and causes of sight loss
- Describe the different levels of sight loss
- List 3 relevant legal policies concerning sight loss
- State 5 of the best ways to approach an individual who is partially sighted or severely sight impaired
- Describe the best ways to comfortably, safely, and effectively guide an individual with sight loss
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Aim: To develop and clear understanding of the importance of supporting others to maintain good fluid and nutrition intake Objectives: By successfully completing this course you will be able to:- Understand why good nutrition and hydration are important in maintaining health and wellbeing
- Describe the importance of food safety and hygiene
- Identify the signs of poor nutrition and hydration
- List the relevant legislation in the UK
- Describe the 10 key characteristics of good nutrition and hydration
- Explain what you can do to support others to maintain good fluid and nutrition intake
- Understand where to get more information and how to report your concerns to the relevant person
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Aim: To be able to support individuals with care and understanding, and reduce their need to self-harm Objectives:- To describe what self-harm is
- To identify at least 6 signs of self-harm
- To describe how to treat individuals that self-harm with care and compassion
- To describe your safeguarding duties if you suspect an individual is self-harming
- To be able to appropriately respond to signs of self-harm
- To describe your safeguarding duties if an individual is self-harming
- To describe how to deliver appropriate care after an individual has self-harmed
- To be able to describe what harm minimisation strategies are, and how they should be used
- To be aware of potential intervention strategies for long-term progress
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Aim: To develop a clear understanding of duty of care and duty of candour Objectives: By successfully completing this course you will be able to:- Define duty of care and duty of candour
- Understand the support available for addressing dilemmas that may arise about duty of care
- List the relevant legislations in the UK
- Explain how to deal with and learn from comments and complaints
- Explain how to deal with incidents, errors and near misses
- Explain how to deal with confrontation and difficult situations
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Aim: To develop a clear understanding of working in a person-centred way Objectives: By successfully completing this course you will be able to:- Define what is meant by person-centred values
- Understand how to work in a person-centred way
- List the relevant legislations in the UK
- Explain the importance of mental capacity when providing person-centred care
- Understand how to support the individual by addressing factors that may be causing pain, discomfort or emotional distress
- Understand how to support the individual to maintain their identity, self-esteem, spiritual and overall wellbeing
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Aim:To equip care workers, support workers and personal assistants with a clear understanding of delivering person-led support Objectives: By successfully completing this course you will be able to:- demonstrate commitment to develop and consolidate expertise or skills
- proactively coach and share knowledge and best practice with colleagues
- show strong written and verbal communication skills, including the ability to communicate complex information in a clear and accessible way
- List the relevant legislations in the UK
- be able to support people’s emotional and psychosocial needs and role model effective practice
- be able to use knowledge and understanding of the people you support to advocate for their wishes when they are unable to do so
- know how to build and sustain professional relationships, including establishing accountability and negotiating responsibilities
- be able to work autonomously within your scope of practice and take initiative
- understand your own role, responsibilities and scope (including limitations) of practice
- understand when to ask for additional support and to who and how to escalate
- be confident to speak up when things do not feel right
- know and understand strategies to develop resilience in yourself and know how to seek support to deal with uncertain situations
- recognise and report any factors that may adversely impact safe and effective care provision
- understand what is meant by health inequalities, and your own role in working towards reducing them
- maintain accurate and up-to-date records, ensuring all care interventions and observations are recorded in a timely manner
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Aim: To develop a clear understanding of assisting and moving people safely in order to avoid any manual handling injuries Objectives: By successfully completing this course you will be able to:- Understand anatomy and physiology in relation to moving and positioning individuals
- Describe how to minimise the risk while moving and positioning individuals
- List the relevant legislations in the UK
- List the equipment that may be required to move people safely
- Move and position and individual safely in order to avoid any manual handling injuries
- Know when to seek advice and/or assistance from others with regards to moving and positioning an individual
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Aim: To develop a clear understanding about safeguarding adults and children Objectives: By successfully completing this course you will be able to:- Understand the core principles of safeguarding adults and how they might apply to your role as a PA
- Understand that you should be led by the person you support in how they want to safeguard themselves from abuse
- List the relevant legislations in the UK
- Understand when the person who receives your support may require safeguarding and in which circumstances they can safeguard themselves
- Understand how to respond to suspected or disclosed abuse, including who this should be reported to
- Understand how to protect the person who receives your support from harm and abuse
- Describe the principles of safeguarding children and what to do when you have concerns
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Aim: To develop a clear understanding and demonstration of good infection prevention and control measures Objectives: By successfully completing this course you will be able to:- Describe the cycle of infection
- Demonstrate how to maintain basic hand hygiene
- To know what constitutes PPE, name five items of PPE, and be able to describe when it must be worn
- Understand the steps involved in safe handling and disposal of contaminated waste in a care setting
- Describe the things you can do to prevent the spread of infection
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Aim: To develop and clear understanding of medication management and good practice Objectives: By successfully completing this course you will be able to:- Know about the common types of medication and their use
- List of relevant legislations in the UK
- Understand policy and procedures relevant to safe administration of medication
- Explain how to prepare for the safe administration of medication
- Describe your responsibility in safe administration of medication
- Understand the elements of medication management
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Aim: To understand and provide support to deafblind, deaf and hard of hearing people and communities. Objectives: By successfully completing this course you will be able to:- Demonstrate a general awareness of deafblind, deaf, and hard of hearing people and communities
- Describe the legislations relevant to sensory loss in the UK
- Identify the barriers that deafblind, deaf, and hard of hearing people face
- List the ways in which deafblind, deaf, and hard of hearing people communicate
- Understand how to implement positive methods of communication for those who are deafblind, deaf, or hard of hearing
- Describe positive methods of supporting individuals who are deafblind, deaf and hard of hearing
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Aim: To develop a clear understanding of the importance of resilience and coping skills in your role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand how to manage stress
- List the relevant legislations in the UK
- Understand how to protect your own mental health and personal wellbeing
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Aim: To develop a clear understanding all the obligations placed on you as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
- Understand how to be open and learn from feedback from the person you support or your IE
- List the relevant legislations in the UK
- Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
- Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
- Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
- Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you
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Aim: To develop a clear understanding of your role and the importance of personal development Objectives: By successfully completing this course you will be able to:- Understand your role
- Work in ways that have been agreed with your employer
- Understand the concept of working relationships in adult social care
- Explain how to work in partnership with others
- Describe the importance of a personal development plan
- Agree your own personal development plan
- Explain how to develop your own knowledge, skills and understanding
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Aim: To develop a complete of the role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the basic terminology
- Describe the values and behaviours expected from you as a personal assistant (PA)
- List the relevant legislations and guidelines to be observed in the UK
- Describe the role and list the responsibilities of a PA
- Understand the working relationship between you and the person you support
- Understand how to work in ways that have been agreed with your individual employer and/or the person you support
- Understand the separate working relationship between you and your individual employer (IE) where the IE is separate from the person you support
- Explain how to develop your own knowledge and skills
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Aim: To develop a complete understanding of wound care. Objectives: By successfully completing this course you will be able to:- Understand the anatomy of our skin and its function in our body
- Understand how to recognise different types of wounds
- Understand all about a skin tear
- List of relevant legislations in the UK
- Guidelines and protocols set by the Midlands Partnership NHS Foundation Trust (MPFT)
- Describe the importance of infection control measures in preventing complications
- Describe the process of wound assessment, dressing and management
- Understand all about pressure ulcers
- Describe how to support service users experiencing pain due to wounds
- Understand the process, stages and risks involved in the healing of wounds
- Understand the importance of documentation associated with wound care
- Explain the importance of escalating and reporting issues promptly
- Describe how to support the service users in maintaining good skin care and integrity
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Aim: To be able to identify and provide effective support to an individual experiencing anaphylaxis Objectives: By successfully completing this course you will be able to:- Understand what anaphylaxis is
- List 5 possible causes of anaphylaxis
- Describe the science behind a severe allergic reaction
- List the symptoms of mild to moderate allergic reaction
- List 15 possible causes which for an allergic reaction to become severe
- List the symptom of severe allergic reaction
- Describe how you can provide effective support to an individual experiencing severe allergic reaction
- List 10 points for safe and efficient anaphylaxis management in a care setting
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Aim: To be able to effectively and responsibly respond to, manage, and react to complaints. Objectives: By successfully completing this course you will be able to:- Recognise when an individual is making a complaint
- Describe 3 types of customer complaints
- Explain how to effectively listen to and understand customer complaints
- Describe what the customer is hoping to achieve by making the complaint
- Explain why it is important for you to understand and help the customer understand, what is achievable as a result of the complaint, and be clear as to what the possible outcomes may be
- Describe an estimate for what the timeframe for dealing with the complaint may be
- Explain how to set firm boundaries with individuals making complaints, and be able to firmly and decisively act when those boundaries are breached
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Aim: To be able to promote wellbeing by preventing or relieving the constipation of others Objectives: By completing this course, you will be able to:- State what constipation is
- Recognise 5 signs of constipation in others
- State 3 causes of constipation
- Describe the impact of constipation
- Describe the importance of a Bowel Movement Record
- State 5 things you can do to help someone with constipation
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Aim: To be able to promote the wellbeing of an individual with diabetes Objectives: By completing this course, you will be able to:- Understand what diabetes is
- Explain the difference between Type 1 and Type 2 of diabetes
- Describe what pre-diabetes is
- Symptoms of diabetes
- Complications of diabetes
- Understand how to live a productive life with diabetes
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Aim: To know how to embed inclusivity within your organisation and wider practices, with regards to disabilities and mental health. Objectives: By successfully completing this course you will be able to:- Describe the Disability Confidence Framework
- List at least 3 benefits of the Disability Confidence Framework
- Explain about the different levels of the Disability Confidence Framework
- Describe how long a typical Disability Confidence Framework accreditation lasts for
- Describe how the Voluntary Reporting Framework works
- Describe the actions necessary to achieve or maintain the different levels of the Disability Confidence Framework
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Aim: To be able treat disabled individuals equally and equitably. Objectives: By successfully completing this course you will be able to:- Explain what a disability is
- Describe what is contained in the Equality Act 2010, with regards to preventing discrimination against disabled individuals
- Explain the distinction between visible and invisible disabilities
- Describe the concepts of equality and equity
- Describe the social model of disability
- Identify 10 ways that an individual may require assistance due to a disability
- Identify 5 reasonable adjustments to your behaviour that you can make to assist disabled individuals around you
- Explain why it is important to follow the basics of etiquette, and not to make assumptions about disabled people
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Aim: To keep people safe by reducing the risk of, and knowing how to react to, fire in the workplace. Objectives: By successfully completing this course you will be able to:- Describe the characteristics of fire, smoke, and toxic fumes
- Identify at least 6 fire hazards in the work environment
- Explain how to recognise any significant findings of fire risk evaluations
- Explain how to perform basic fire prevention, and the importance of local fire safety protocols
- Describe when it is necessary to raise the fire alarm, how to raise the fire alarm, and what to do if the fire alarm is raised
- Describe the actions to take if fire breaks out or if smoke is detected
- Identify the different types of fire extinguishers
- Explain about the different uses of fire extinguishers
- Identify the safety precautions associated with fire extinguishers
- Explain about the importance of being familiar with evacuation procedures and associated escape routes
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Aim: To ensure the safe and secure handling of information within a healthcare setting Objectives: By successfully completing this course, you will be able to:- Identify at least 7 key principles of information governance
- Describe why information governance is important
- List at least 2 pieces of legislation related to information governance
- List at least 3 different types of information
- Describe how to comply with relevant legislation on information governance
- Identify at least 6 threats to data security
- Identify any breaches of data protection and how to report them
- Describe how to implement security measures to keep confidential information safe
- List the 8 Caldicott Principles
- Recognise how to gain the consent of an individual if it is deemed necessary to share information
- Identify your responsibilities as a healthcare professional under the Freedom of Information Act 2000
- State the benefits of good informational governance
