- Understand the basics about the technology
- Describe the list of digital devices you may be working with daily
- List of the relevant legislations in the UK
- Understand and match technologies to the care tasks
- Describe how you to make use of accessibility tools on devices and help others to use these tools
- Explain how to use the internet to access websites, search engines or emails as required by your role as a care professional
- Understand how to solve basic problems when using technology
Flexible online training you can complete anytime, designed to fit around a busy schedule
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Aim: To understand the skills required to make efficient use of technology in a care setting Objectives: By successfully completing this course you will be able to: -
Aim: To understand, develop and use digital technology and provide the best person-centred care Objectives: By successfully completing this course you will be able to:- Understand the importance of technology and digital skills in this sector
- Understand how to use technology to work in a person-centred way
- List all the relevant legislations in the UK
- Describe how you can help people to learn about technologies that may benefit them
- Understand how to help people to access their personal information and contribute to their digital social care records
- Explain how to use technology to help people to build and maintain relationships and participate in their community
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Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To create a proactive safety culture within the workplace through prompt reporting and thorough investigation of all the accidents and incidents Objectives: By successfully completing this course you will be able to:- Describe why is it important to develop a safety culture within the workplace
- Understand incidents, accidents, errors and near misses
- List all the relevant legislations in the UK
- Identify legal and regulatory requirements related to the reporting of accident and incidents
- Describe the consequences of a failure to report an accident or incident
- Explain the process of reporting the accidents and incidents within the workplace
- Explain how to a conduct thorough investigation and identifying the root cause(s)
- Understand the importance of maintaining accurate records of accidents and incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
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Aim: To provide the knowledge and skills required to create a safe and compliant workplace Objectives: By successfully completing this course you will be able to:- Describe what is risk assessment
- Describe the compliance and responsibilities associated with this process
- List all the relevant legislations in the UK
- Explain the process of risk assessment
- Understand what robust risk management is
- Explain how to store the relevant documents and ensure effective dissemination of information within the workplace
- Understand the reasons for conducting regular reviews and keeping the risk assessment process up to date
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to:- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of the importance of resilience and coping skills in your role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand how to manage stress
- List the relevant legislations in the UK
- Understand how to protect your own mental health and personal wellbeing
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Aim: To develop a clear understanding of the importance of practicing equality, diversity and inclusion in your work as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity and inclusion and human rights
- List the relevant legislations in the UK
- Understand how to work in an inclusive way
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Aim: To develop a clear understanding all the obligations placed on you as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
- Understand how to be open and learn from feedback from the person you support or your IE
- List the relevant legislations in the UK
- Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
- Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
- Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
- Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you
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Aim: To develop a clear understanding about safeguarding adults and children Objectives: By successfully completing this course you will be able to:- Understand the core principles of safeguarding adults and how they might apply to your role as a PA
- Understand that you should be led by the person you support in how they want to safeguard themselves from abuse
- List the relevant legislations in the UK
- Understand when the person who receives your support may require safeguarding and in which circumstances they can safeguard themselves
- Understand how to respond to suspected or disclosed abuse, including who this should be reported to
- Understand how to protect the person who receives your support from harm and abuse
- Describe the principles of safeguarding children and what to do when you have concerns
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Aim: To develop a clear understanding of the importance of maintaining an individual’s dignity while providing care and support to them Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Describe how to maintain the privacy and dignity of the person you support
- List the relevant legislations in the UK
- Explain how to support the person’s right to make choices
- Explain how to support the person to make choices about the support they receive
- Understand how to support the person to be active in their own life (for example, through ‘active participation’)
- Explain how to support the person to actively participate in the support they receive
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: To develop a complete of the role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the basic terminology
- Describe the values and behaviours expected from you as a personal assistant (PA)
- List the relevant legislations and guidelines to be observed in the UK
- Describe the role and list the responsibilities of a PA
- Understand the working relationship between you and the person you support
- Understand how to work in ways that have been agreed with your individual employer and/or the person you support
- Understand the separate working relationship between you and your individual employer (IE) where the IE is separate from the person you support
- Explain how to develop your own knowledge and skills
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Aim:To equip care workers, support workers and personal assistants with a clear understanding of delivering person-led support Objectives: By successfully completing this course you will be able to:- demonstrate commitment to develop and consolidate expertise or skills
- proactively coach and share knowledge and best practice with colleagues
- show strong written and verbal communication skills, including the ability to communicate complex information in a clear and accessible way
- List the relevant legislations in the UK
- be able to support people’s emotional and psychosocial needs and role model effective practice
- be able to use knowledge and understanding of the people you support to advocate for their wishes when they are unable to do so
- know how to build and sustain professional relationships, including establishing accountability and negotiating responsibilities
- be able to work autonomously within your scope of practice and take initiative
- understand your own role, responsibilities and scope (including limitations) of practice
- understand when to ask for additional support and to who and how to escalate
- be confident to speak up when things do not feel right
- know and understand strategies to develop resilience in yourself and know how to seek support to deal with uncertain situations
- recognise and report any factors that may adversely impact safe and effective care provision
- understand what is meant by health inequalities, and your own role in working towards reducing them
- maintain accurate and up-to-date records, ensuring all care interventions and observations are recorded in a timely manner
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Aim: To be able to identify and provide effective support to an individual experiencing anaphylaxis Objectives: By successfully completing this course you will be able to:- Understand what anaphylaxis is
- List 5 possible causes of anaphylaxis
- Describe the science behind a severe allergic reaction
- List the symptoms of mild to moderate allergic reaction
- List 15 possible causes which for an allergic reaction to become severe
- List the symptom of severe allergic reaction
- Describe how you can provide effective support to an individual experiencing severe allergic reaction
- List 10 points for safe and efficient anaphylaxis management in a care setting
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Aim: To develop a complete understanding of wound care. Objectives: By successfully completing this course you will be able to:- Understand the anatomy of our skin and its function in our body
- Understand how to recognise different types of wounds
- Understand all about a skin tear
- List of relevant legislations in the UK
- Guidelines and protocols set by the Midlands Partnership NHS Foundation Trust (MPFT)
- Describe the importance of infection control measures in preventing complications
- Describe the process of wound assessment, dressing and management
- Understand all about pressure ulcers
- Describe how to support service users experiencing pain due to wounds
- Understand the process, stages and risks involved in the healing of wounds
- Understand the importance of documentation associated with wound care
- Explain the importance of escalating and reporting issues promptly
- Describe how to support the service users in maintaining good skin care and integrity
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Aim: To develop a clear understanding of working in a person-centred way Objectives: By successfully completing this course you will be able to:- Define what is meant by person-centred values
- Understand how to work in a person-centred way
- List the relevant legislations in the UK
- Explain the importance of mental capacity when providing person-centred care
- Understand how to support the individual by addressing factors that may be causing pain, discomfort or emotional distress
- Understand how to support the individual to maintain their identity, self-esteem, spiritual and overall wellbeing
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Aim: To develop a clear understanding of duty of care and duty of candour Objectives: By successfully completing this course you will be able to:- Define duty of care and duty of candour
- Understand the support available for addressing dilemmas that may arise about duty of care
- List the relevant legislations in the UK
- Explain how to deal with and learn from comments and complaints
- Explain how to deal with incidents, errors and near misses
- Explain how to deal with confrontation and difficult situations
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Aim: To develop an understanding of using and managing data securely in a care setting Objectives: By successfully completing this course you will be able to:- Understand the need for secure handling of information in care settings
- Describe how to access support for handling information
- List the relevant legislations in the UK
- Understand how to handle information in accordance with agreed ways of working
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Aim: To develop an understanding of maintaining someone’s dignity while providing care and support Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Understand how to maintain the privacy and dignity of the individuals you care for
- List the relevant legislations in the UK
- Describe the importance of an individual’s right to make choices about their own care
- Understand and encourage active participation from the service users
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Aim: To develop and clear understanding the importance of resilience and coping skills when delivering care and support Objectives: By successfully completing this course you will be able to:- Understand what is work-related stress
- Describe a few signs and causes of a stressful situation in the health and social care setting
- List the relevant legislations in the UK
- Explain the concept of stress risk management
- Understand how you can improve your resilience and coping skills
- Understand how to look after your own mental health and wellbeing
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Aim: To develop and clear understanding of ensuring equality, diversity and inclusion are a part of your practice Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity, inclusion, and human rights
- Identify the signs of a discriminatory behaviour
- List the relevant legislations in the UK
- Explain how to work in an inclusive way
- Describe what you can do to reduce and eliminate any discriminatory behaviour
- Understand where to get information, advice and support about equality, diversity, inclusion and human rights
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Aim: To develop and clear understanding of the importance of supporting others to maintain good fluid and nutrition intake Objectives: By successfully completing this course you will be able to:- Understand why good nutrition and hydration are important in maintaining health and wellbeing
- Describe the importance of food safety and hygiene
- Identify the signs of poor nutrition and hydration
- List the relevant legislation in the UK
- Describe the 10 key characteristics of good nutrition and hydration
- Explain what you can do to support others to maintain good fluid and nutrition intake
- Understand where to get more information and how to report your concerns to the relevant person
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Aim: To understand and know how to promote fire safety in the workplace Objectives: By successfully completing this course you will be able to:- Establish the basics of this subject
- Describe the fire hazards in a typical work setting
- Understand who is responsible for fire safety in the workplace
- Describe the fire safety regulations in England and Wales
- List the type and use of fire safety equipment found in the work setting
- Describe the fire risk assessment procedure in a care premises
- Understand what you need to do when you detect a fire in the workplace
- Understand the importance of fire safety and evacuation plans
- Understand the implications of ignoring the fire safety guidelines
- Describe the importance of fire safety training in the workplace
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Aim: To develop and clear understanding of how to reduce the likelihood of harm and abuse Objectives: By successfully completing this course you will be able to:- Establish the basics about this subject
- Understand the principles of safeguarding adults
- Describe how to reduce the likelihood of abuse
- List of relevant legislations in the UK
- Describe how to respond to suspected or disclosed abuse
- Understand how to protect people from harm and abuse - locally and nationally
- Understand restrictive practices
- Explain how to safeguard children
- Describe how you can demonstrate dignity and respect when providing heath and care services
- List your responsibilities in safeguarding individuals
- Explain where you can get more information to prevent and protect individuals from harm and abuse
