- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
Comprehensive training by Halo Staffing to develop skills and meet learning requirements
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to: -
Aim: To develop a clear understanding of the processes and practices required to reduce accidents and incidents in the health and social care sector. Objectives: By successfully completing this course you will be able to:- Understand the difference between accidents and incidents in an adult social care settings
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain the importance of accident and incident management in adult social care
- List the relevant legislations in the UK
- Identify legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements
- Describe the consequences of a failure to report an accident or incident
- Understand how to conduct risk assessments to prevent accidents and incidents
- Describe the roles and responsibilities in accident and incident management
- Explain the chain of command and reporting procedures
- Describe how to follow regulatory procedures for reporting accidents and incidents accurately and promptly
- Explain how to conduct a thorough investigation of accidents and incidents, identify the root cause and implement corrective actions
- Understand why it is important to maintain accurate documentation and records of accidents and incidents
- Understand why it is important to be honest and to admit to and report errors
- Identify how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families
- Understand how to provide appropriate care and support to service users involved in accidents or incidents
- Understand how to handle difficult conversations and provide support
- Explain the importance of providing emotional support to the service users after accidents or incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
- Understand how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence
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Aim: To develop an advanced knowledge of dementia and provide the best outcomes for people living with it Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the types, signs, progression and stages of dementia
- Understand what is delirium and the symptoms associated with it
- Explain the difference between dementia and delirium
- Understand how dementia impacts an individual’s willingness to engage with others
- List all the relevant legislations and the legal framework in the UK
- Describe the physical, psychological and emotional problems faced by people with dementia
- Understand the issues around their wellbeing and quality of life
- Explain why people with dementia present certain behaviours
- Describe the triggers of those behaviours, along with strategies to de-escalate them
- Demonstrate the strategies and skills required to effectively communicate with people living with dementia
- Describe how to deliver person-centred care to an individual with dementia
- Understand the administration of medication to individuals with dementia using a person-centred approach
- Explain how to use evidence-based interventions to address cognitive and functional decline in people with dementia
- Understand how to maintain dignity, empower the individuals to make choices and maintain independence as much as possible
- Describe the ethical considerations in decision-making and capacity assessment
- Understand the importance of equality, diversity and inclusion in dementia care
- Explain how to develop empathy, compassion, and cultural sensitivity in dementia care practice
- Describe how to design meaningful activities to improve the engagement of individuals with advanced dementia
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Aim: To develop an advanced understanding of medication management. Objectives: By successfully completing this course you will be able to:- Describe the importance of a care home medicines policy
- List the relevant legislations in the UK
- Explain the concept of Medicines Management
- Identify your role and responsibilities in medication management
- Understand the importance of record keeping
- Explain the importance of a MAR chart
- Describe the principles of safe administration of medicines
- Explain why things go wrong and what action should be taken at that time
- Describe how medicines should be handled, record kept, and how to safely destroy medicines which are no longer required
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Aim: To be able to identify and provide effective support to an individual experiencing anaphylaxis Objectives: By successfully completing this course you will be able to:- Understand what anaphylaxis is
- List 5 possible causes of anaphylaxis
- Describe the science behind a severe allergic reaction
- List the symptoms of mild to moderate allergic reaction
- Severe allergic reaction, anaphylactic shock and full anaphylaxis
- Describe how you can provide effective support to an individual experiencing severe allergic reaction
- List 10 points for safe and efficient anaphylaxis management in a care setting
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Aim: To know more about how initiating basic audit processes can strengthen continuous quality improvement and CQC compliance. Objectives: By successfully completing this course you will be able to:- Understand what care audit is and how you can use it to improve the quality of your services
- Understand the key stages of a care audit
- Describe the relevant legislations in the UK
- Describe the importance of involving and supporting the people who use your services
- List some tips and guidance for conducting care audit in your organisation
- Understand what is meant by supporting personalisation of services
- Understand everything about auditing the care plans
- Describe the importance of audit action plans
- Describe how to close the audit loop and report the progress
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Aim: To make you aware of mental health conditions, dementia, and learning disabilities, and the experiences people have with them. Objectives: By successfully completing this course you will be able to:- Describe how a mental condition can change the needs of an individual
- Explain the importance of promoting positive mental health and wellbeing
- List 3 adjustments that you may need to make to personalise care delivery
- Recognise 3 early warning signs of mental health conditions, dementia, or learning disabilities
- Describe the relevant legislation
- Describe what mental capacity is and how it relates to the topic
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Aim: To know how to provide basic life support, to save lives in the event of an emergency. Objectives: By successfully completing this course you will be able to:- Identify the correct procedure to carry out basic life support
- Recall how to carry out a primary survey (initial assessment)
- Recall how to put someone in the recovery position
- Recognise the importance of airway maintenance, and how to deal with obstructed airways
- Recall how to perform cardiopulmonary resuscitation (CPR) for an adult
- Recall how to perform cardiopulmonary resuscitation (CPR) for a child
- Recall how to perform cardiopulmonary resuscitation (CPR) for an Infant
- Recall how to assist an adult that is choking
- Recall how to assist a child that is choking
- Recall how to assist an infant that is choking
- Recognise the importance of record keeping with regards to basic life support
- Identify a minimum of one piece of legislation surrounding basic life support
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Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To be able to safely administer Midazolam buccally. Objectives: By successfully completing this course you will be able to:- Identify a situation where buccal Midazolam may be needed
- Describe how to safely and successfully administer buccal Midazolam
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Aim: To develop a clear understanding of care plans. Objectives: By successfully completing this course you will be able to:- Describe what are care plans and why are they important
- List the relevant legislations in the UK
- Describe why it is important to ensure the person receives the same care regardless of which care worker is on duty
- Understand the importance of recording the care which is being provided
- Understand what is meant by person-centred care planning and how to support the individual in identifying and managing their own care needs
- Understand how to write effective care plans
- Describe what care plan reviews and working documents are
- Describe how to develop advance care plans
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Aim: To know how to use communication effectively within your workplace and to understand its benefits. Objectives: By successfully completing this course you will be able to:- Describe different forms of communication
- Explain the benefits of communicating
- Explain the importance of communication
- Identify 2 pieces of legislation surrounding communication
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Prerequisite for this course is the Advanced Medication Management (Face to Face) course. Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of assessing competency
- Describe the benefits of assessing competency
- Understand how to prepare for the competency assessment
- Understand what a competency assessment template or checklist is
- Explain how to conduct competency assessments
- Explain how to document the competency assessment and what should be included in it
- Describe how to coach staff through supportive conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- How to provide effective feedback
- Understand how to deal with conflicts in supervision
- Describe what is positive reinforcement and how to use it
- Confidently demonstrate a competency assessment
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Aim: To be able to effectively and responsibly respond to, manage, and react to complaints. Objectives: By successfully completing this course you will be able to:- Recognise when an individual is making a complaint
- Describe 3 types of customer complaints
- Explain how to effectively listen to and understand customer complaints
- Describe what the customer is hoping to achieve by making the complaint
- Explain why it is important for you to understand and help the customer understand, what is achievable as a result of the complaint, and be clear as to what the possible outcomes may be
- Describe an estimate for what the timeframe for dealing with the complaint may be
- Explain how to set firm boundaries with individuals making complaints, and be able to firmly and decisively act when those boundaries are breached
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Aim: To be able to promote wellbeing by preventing or relieving the constipation of others Objectives: By completing this course, you will be able to:- State what constipation is
- Recognise 5 signs of constipation in others
- State 3 causes of constipation
- Describe the impact of constipation
- Describe the importance of a Bowel Movement Record
- State 5 things you can do to help someone with constipation
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Aim: To be able to work with hazardous substances safely and effectively. Objectives: By successfully completing this course you will be able to:- Describe what COSHH stands for
- Identify 5 substances classed as hazardous substances
- Identify 3 different categories of hazardous substances commonly found in a health and social care setting
- List at least 6 likely risks associated with hazardous substances
- Describe the precautions to be taken to ensure your safety and the safety of others around you
- Identify 5 steps in COSHH regulations
- List 5 responsibilities you will have when handling hazardous substances
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Aim: To reduce the risk of contracting and spreading COVID-19. Objectives: By successfully completing this course you will be able to:- Recognise when PPE is required
- List at least 3 different types of PPE
- Recognise the correct process for donning and removing PPE
- Recognise the correct process for disposing of PPE
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To be able to handle technology and information in a lawful and secure way. Objectives: By successfully completing this course you will be able to:- Identify the relation between Data, Information and Cyber
- Explain why data security is important in the social care sector
- Identify the 3 areas of data security
- Describe the General Data Protection Regulation (GDPR) 2018
- Explain about the cyber security landscape and the 4 major threats
- Identify counter measures to mitigate the 4 major cyber security threats
- List 5 responsibilities in handling technology and information securely
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Aim: To know how to safely and securely document, store and share information within the workplace. Objectives: By successfully completing this course you will be able to:- Describe what is meant by agreed ways of working
- Describe what legislation is and why it is put in place
- Explain about the secure systems for recording, storing and sharing information
- List 3 ways in which you need to act to maintain confidentiality
- Describe how to keep records up to date, complete, accurate and legible
- Explain who you can report to and why when proper systems haven’t been followed
- Identify 3 different types of documentation in health and social care
- Identify 2 pieces of legislation surrounding data protection
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Aim: To provide the best outcomes for people living with dementia. Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the process of dementia identification, assessment, and diagnosis
- Explain about dementia risk reduction and prevention
- Describe what is person-centred dementia care
- Understand the importance of communication, interaction and behaviour in dementia care
- Explain the importance of health and well-being in dementia care
- Describe about the pharmacological interventions in dementia care
- Understand how to safeguard and promote the independence of people with dementia
- Explain the role of family and carers as partners in dementia care
- Describe the importance of equality diversity and inclusion in dementia care
- Understand the law, ethics and safeguarding in dementia care
- Understand what is end of life dementia care
- Explain about the research and evidence-based practice in dementia care
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to:- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: To be able to promote the wellbeing of an individual with diabetes Objectives: By completing this course, you will be able to:- Understand what diabetes is
- Explain the difference between Type 1 and Type 2 of diabetes
- Describe what pre-diabetes is
- Symptoms of diabetes
- Complications of diabetes
- Understand how to live a productive life with diabetes
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Aim: To understand how to prevent unauthorised access to your systems and data by being safe and secure online Objectives: By successfully completing this course you will be able to:- Describe the importance of cyber security in the health and social care sector
- Understand the different types of data security threats (both physical and digital)
- List all the relevant legislations in the UK
- Describe the principles of data security
- Describe how to identify signs of online abuse and safeguard others who may be at risk of cyber-crime or other harmful online activity
- Understand how you play a crucial role in avoiding data security threats and keeping the systems and data of your organisation safe
- Know who to report to and how to raise concerns if you become aware of, or suspect, a data breach or any risk to data security
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Aim: To understand how to use technology to better communicate with each other and with the people you support Objectives: By successfully completing this course you will be able to:- Describe the various methods of digital communication and their uses
- Understand how to choose the right technology for the situation and adapt your communication style as necessary
- List all the relevant legislations in the UK
- Describe how to use communication technologies safely, securely, and appropriately, with respect for others and in line with your organisation’s policies
- Explain how digital platforms and forums can be useful to collaborate with others
- Understand how to support the service users to use the digital communication tools effectively
