- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
Comprehensive training by Halo Staffing to develop skills and meet learning requirements
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to: -
Aim: To develop a clear understanding of the processes and practices required to reduce accidents and incidents in the health and social care sector. Objectives: By successfully completing this course you will be able to:- Understand the difference between accidents and incidents in an adult social care settings
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain the importance of accident and incident management in adult social care
- List the relevant legislations in the UK
- Identify legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements
- Describe the consequences of a failure to report an accident or incident
- Understand how to conduct risk assessments to prevent accidents and incidents
- Describe the roles and responsibilities in accident and incident management
- Explain the chain of command and reporting procedures
- Describe how to follow regulatory procedures for reporting accidents and incidents accurately and promptly
- Explain how to conduct a thorough investigation of accidents and incidents, identify the root cause and implement corrective actions
- Understand why it is important to maintain accurate documentation and records of accidents and incidents
- Understand why it is important to be honest and to admit to and report errors
- Identify how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families
- Understand how to provide appropriate care and support to service users involved in accidents or incidents
- Understand how to handle difficult conversations and provide support
- Explain the importance of providing emotional support to the service users after accidents or incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
- Understand how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence
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Aim: To develop an advanced knowledge of dementia and provide the best outcomes for people living with it Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the types, signs, progression and stages of dementia
- Understand what is delirium and the symptoms associated with it
- Explain the difference between dementia and delirium
- Understand how dementia impacts an individual’s willingness to engage with others
- List all the relevant legislations and the legal framework in the UK
- Describe the physical, psychological and emotional problems faced by people with dementia
- Understand the issues around their wellbeing and quality of life
- Explain why people with dementia present certain behaviours
- Describe the triggers of those behaviours, along with strategies to de-escalate them
- Demonstrate the strategies and skills required to effectively communicate with people living with dementia
- Describe how to deliver person-centred care to an individual with dementia
- Understand the administration of medication to individuals with dementia using a person-centred approach
- Explain how to use evidence-based interventions to address cognitive and functional decline in people with dementia
- Understand how to maintain dignity, empower the individuals to make choices and maintain independence as much as possible
- Describe the ethical considerations in decision-making and capacity assessment
- Understand the importance of equality, diversity and inclusion in dementia care
- Explain how to develop empathy, compassion, and cultural sensitivity in dementia care practice
- Describe how to design meaningful activities to improve the engagement of individuals with advanced dementia
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Aim: To develop an advanced understanding of medication management. Objectives: By successfully completing this course you will be able to:- Describe the importance of a care home medicines policy
- List the relevant legislations in the UK
- Explain the concept of Medicines Management
- Identify your role and responsibilities in medication management
- Understand the importance of record keeping
- Explain the importance of a MAR chart
- Describe the principles of safe administration of medicines
- Explain why things go wrong and what action should be taken at that time
- Describe how medicines should be handled, record kept, and how to safely destroy medicines which are no longer required
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Aim: To know more about how initiating basic audit processes can strengthen continuous quality improvement and CQC compliance. Objectives: By successfully completing this course you will be able to:- Understand what care audit is and how you can use it to improve the quality of your services
- Understand the key stages of a care audit
- Describe the relevant legislations in the UK
- Describe the importance of involving and supporting the people who use your services
- List some tips and guidance for conducting care audit in your organisation
- Understand what is meant by supporting personalisation of services
- Understand everything about auditing the care plans
- Describe the importance of audit action plans
- Describe how to close the audit loop and report the progress
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Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To develop a clear understanding of care plans. Objectives: By successfully completing this course you will be able to:- Describe what are care plans and why are they important
- List the relevant legislations in the UK
- Describe why it is important to ensure the person receives the same care regardless of which care worker is on duty
- Understand the importance of recording the care which is being provided
- Understand what is meant by person-centred care planning and how to support the individual in identifying and managing their own care needs
- Understand how to write effective care plans
- Describe what care plan reviews and working documents are
- Describe how to develop advance care plans
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Prerequisite for this course is the Advanced Medication Management (Face to Face) course. Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of assessing competency
- Describe the benefits of assessing competency
- Understand how to prepare for the competency assessment
- Understand what a competency assessment template or checklist is
- Explain how to conduct competency assessments
- Explain how to document the competency assessment and what should be included in it
- Describe how to coach staff through supportive conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- How to provide effective feedback
- Understand how to deal with conflicts in supervision
- Describe what is positive reinforcement and how to use it
- Confidently demonstrate a competency assessment
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To provide the best outcomes for people living with dementia. Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the process of dementia identification, assessment, and diagnosis
- Explain about dementia risk reduction and prevention
- Describe what is person-centred dementia care
- Understand the importance of communication, interaction and behaviour in dementia care
- Explain the importance of health and well-being in dementia care
- Describe about the pharmacological interventions in dementia care
- Understand how to safeguard and promote the independence of people with dementia
- Explain the role of family and carers as partners in dementia care
- Describe the importance of equality diversity and inclusion in dementia care
- Understand the law, ethics and safeguarding in dementia care
- Understand what is end of life dementia care
- Explain about the research and evidence-based practice in dementia care
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to:- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: How to support and identify people who are going through depression Objectives: By successfully completing this course you will be able to:- Understand what depression is
- Depression – Myth vs Reality
- List the relevant legislations in the UK
- Understand how to know if someone is going through depression
- Emotional signs
- Physical signs
- Cognitive signs
- Behavioural and social signs
- Describe the common causes of depression
- Understand the risk factors associated with depression
- Understand the Halo Staffing – N A L S S approach to help
- Depression and suicide – know how to act immediately
- Understand what you SHOULD NOT do
- List of things for you to remember while supporting anyone experiencing depression
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Aim: To understand how to prevent unauthorised access to your systems and data by being safe and secure online Objectives: By successfully completing this course you will be able to:- Describe the importance of cyber security in the health and social care sector
- Understand the different types of data security threats (both physical and digital)
- List all the relevant legislations in the UK
- Describe the principles of data security
- Describe how to identify signs of online abuse and safeguard others who may be at risk of cyber-crime or other harmful online activity
- Understand how you play a crucial role in avoiding data security threats and keeping the systems and data of your organisation safe
- Know who to report to and how to raise concerns if you become aware of, or suspect, a data breach or any risk to data security
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Aim: To understand how to use technology to better communicate with each other and with the people you support Objectives: By successfully completing this course you will be able to:- Describe the various methods of digital communication and their uses
- Understand how to choose the right technology for the situation and adapt your communication style as necessary
- List all the relevant legislations in the UK
- Describe how to use communication technologies safely, securely, and appropriately, with respect for others and in line with your organisation’s policies
- Explain how digital platforms and forums can be useful to collaborate with others
- Understand how to support the service users to use the digital communication tools effectively
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Aim: To understand how digital learning can contribute towards development and wellbeing Objectives: By successfully completing this course you will be able to:- Describe how technology can impact the health and wellbeing of both service users and the care professionals
- Explain the importance of learning and development in the health and social care sector
- List all the relevant legislations in the UK
- Understand where to find digital training opportunities to advance your learning and development
- Know how to take part and benefit from digital learning opportunities, and share such opportunities with others
- Understand how to use technology to review and track your learning and development journey
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Aim: To understand how to use technology ethically by respecting people's privacy and choices Objectives: By successfully completing this course you will be able to:- Describe why technology should be used ethically
- Understand the importance of consent
- List all the relevant legislations in the UK
- Explain the need to involve and support people to make informed choices on the use of technology for their care
- Know what you should do if you are concerned that technology may be negatively impacting someone or their rights
- Summarise your role in using technology for the benefit of people and to enhance their rights
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Aim: To understand the skills required to make efficient use of technology in a care setting Objectives: By successfully completing this course you will be able to:- Understand the basics about the technology
- Describe the list of digital devices you may be working with daily
- List of the relevant legislations in the UK
- Understand and match technologies to the care tasks
- Describe how you to make use of accessibility tools on devices and help others to use these tools
- Explain how to use the internet to access websites, search engines or emails as required by your role as a care professional
- Understand how to solve basic problems when using technology
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Aim: To understand how to use, share and manage data safely Objectives: By successfully completing this course you will be able to:- Describe the importance of data in the health and social care sector
- List the various types of data, how it can be collected, kept up-to-date and shared using technology
- List all the relevant legislations in the UK
- Understand the concept of confidentiality and explain who is be allowed to handle such information
- List the circumstances in which sharing the relevant and necessary information takes priority over confidentiality
- Explain why people have a right to review and make choices about how their information is used
- Understand the importance of recording care information in an accurate and timely manner using technology
- Explain why the trustworthiness of the source of information is crucial when finding and using data from the internet
- Summarise your responsibilities with regards to safe, compliant and efficient handling of data in the health and social care sector
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Aim: To understand, develop and use digital technology and provide the best person-centred care Objectives: By successfully completing this course you will be able to:- Understand the importance of technology and digital skills in this sector
- Understand how to use technology to work in a person-centred way
- List all the relevant legislations in the UK
- Describe how you can help people to learn about technologies that may benefit them
- Understand how to help people to access their personal information and contribute to their digital social care records
- Explain how to use technology to help people to build and maintain relationships and participate in their community
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Aim: To gain a complete understanding of and be able to support individuals with dysphagia (swallowing problems). Objectives: By successfully completing this course you will be able to:- Demonstrate a complete understanding of swallowing process and dysphagia including its signs and symptoms
- Describe the legislations relevant to dysphagia in the UK
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Describe how to reduce the signs and symptoms of swallowing difficulty including the utilisation of various strategies to prevent aspiration and choking
- Understand the importance of providing oral hygiene and self-care education
- Understand how to create an individualised care plan to meet each person's needs
- Identify your role in supporting individuals with dysphagia
- Understand how to develop practical skills to support people with dysphagia in eating and drinking safely.
- Identify when and how to make a referral, understand the process of assessment, and describe the various clinical assessment techniques used in evaluating the swallowing function
- Describe the importance of a thorough patient history in dysphagia assessment process
- Recognise when you need to collaborate with other healthcare professionals
- Describe how to communicate effectively with the individual and their family members about the implications of dysphagia
- Understand the ethical considerations related to dysphagia assessment and treatment
- Describe the cultural factors that may impact a patient's experience and adherence to treatment.
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Aim: To gain a complete understanding of dysphagia management using IDDSI standards Objectives: By successfully completing this course you will be able to:- Understand the difference between a normal swallow and an abnormal swallow
- Understand what is dysphagia, the signs and symptoms associated with this condition
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Explain the risk factors of aspiration and choking and list some strategies to prevent them
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Explain why is early detection of dysphagia is important
- Understand the importance of the individual’s diet history in the dysphagia assessment process
- Explain about the process of assessment and screening of dysphagia
- Participate in a group discussion – real life examples and best practices to manage dysphagia in different care settings
- List the relevant legislations in the UK
- Explain the importance of safe management of food production for people affected by dysphagia.
- Understand what is the International Dysphagia Diet Standardisation Initiative (IDDSI), impact, causes and consequences
- Describe the IDDSI framework and levels
- Understand the rationale behind texture modification of food and drink according to IDDSI levels
- Understand texture modification of food according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Understand texture modification of drinks according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Explain the importance of promoting independence and dignity of all the service users
- Understand the importance of proper positioning during meals
- List the equipment and assistive devices which can be used to support individuals with dysphagia
- Explain how to use and maintain dysphagia-specific equipment effectively
- Explain the need to gain education and training on safe swallowing strategies and diet modifications
- Understand the safe feeding techniques
- Understand how environmental factors impact safe swallowing
- Understand why is communication and collaboration important
- Explain how to communicate effectively with individuals and team members
- Understand the need to collaborate with other healthcare professionals
- Describe the importance of documentation and accurate record-keeping
- Explain the process of documentation of assessment results and recommended interventions
- Describe why you should regularly monitor and review the swallowing function and dietary tolerance of the individual
- Understand how to recognise and respond to choking incidents and implement emergency protocols
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Aim: To enable managers and leaders to hold open and supported conversations and be able to provide effective supervision. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of supervision
- Understand the benefits of conducting regular supervisions
- Describe the benefits of managing performance
- Explain how to conduct performance conversations
- Understand what a supervision template or checklist is
- Describe how to coach staff through supervision conversations
- Understand how to prepare for the supervision
- List a few tips for giving feedback
- Understand how to deal with conflicts in supervision
- Explain how to document the supervision and what should be included in it
- List the behaviours needed for sensitive or complex conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- Describe what is positive reinforcement and how to use it
- Understand the importance of personal and professional development
- Describe what is wellbeing and emotional support
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Aim: To understand how to preserve life, prevent the situation worsening and promote recovery. Objectives: By successfully completing this course you will be able to:- Describe what is meant by First Aid
- Explain about the 3 priorities of First Aid
- Describe the difference between an accident and an incident
- Describe the procedure to assess the casualty’s condition
- Explain how to follow the Resuscitation Council’s guidelines, including the ABCDE approach
- Explain how to help an unconscious but breathing person
- Explain how to help an unconscious and not breathing person, including cardiopulmonary resuscitation (CPR)
- Identify what a defibrillator is, and how to use an automated external defibrillator (AED)
- Explain how to provide first aid for wounds, bleeding, burns, scalds, choking, seizures, shock, and issues with blood circulation
- Identify the signs of 3 heart conditions
- Identify the signs of a stroke
- Describe the symptoms, triggers, and action plan to help anyone affected by anaphylaxis
- Identify the essential tasks to be performed after providing any form of first aid
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Aim: To perform basic first aid in an emergency situation at work. Objectives: By successfully completing this blended course you will be able to:- Explain the definition of First Aid
- Identify the 3 priorities of First Aid
- Describe the importance of preventing cross infection
- Explain and demonstrate how to assess the situation and circumstances in order to act safely, promptly, and effectively in an emergency
- Explain and demonstrate how to administer first aid to a casualty who is unconscious but breathing
- Explain and demonstrate how to administer first aid to a casualty who is unconscious and not breathing
- Explain and demonstrate how to perform cardiopulmonary resuscitation (CPR)
- Explain the use of an automated external defibrillator (AED)
- Explain what seizures are and demonstrate how to provide first aid to an individual who is suffering from them
- Explain and demonstrate how to help an individual who is choking
- Explain and demonstrate how to provide first aid for wounds, bleeding, burns, scalds, shock, and issues with blood circulation
- Describe the need for record keeping
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Aim: To develop a clear understanding of the importance of practicing equality, diversity and inclusion in your work as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity and inclusion and human rights
- List the relevant legislations in the UK
- Understand how to work in an inclusive way
