Our care training courses are suitable for individuals wishing to develop their skills, new care workers, care workers who are looking to update their knowledge and for providing care training courses for the staff you employ. You can buy our courses individually or as a group, you can quickly and easily purchase multiple courses through our Group Creation page which can be found HERE.
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to:- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
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Aim: To develop a clear understanding of the processes and practices required to reduce accidents and incidents in the health and social care sector. Objectives: By successfully completing this course you will be able to:- Understand the difference between accidents and incidents in an adult social care settings
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain the importance of accident and incident management in adult social care
- List the relevant legislations in the UK
- Identify legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements
- Describe the consequences of a failure to report an accident or incident
- Understand how to conduct risk assessments to prevent accidents and incidents
- Describe the roles and responsibilities in accident and incident management
- Explain the chain of command and reporting procedures
- Describe how to follow regulatory procedures for reporting accidents and incidents accurately and promptly
- Explain how to conduct a thorough investigation of accidents and incidents, identify the root cause and implement corrective actions
- Understand why it is important to maintain accurate documentation and records of accidents and incidents
- Understand why it is important to be honest and to admit to and report errors
- Identify how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families
- Understand how to provide appropriate care and support to service users involved in accidents or incidents
- Understand how to handle difficult conversations and provide support
- Explain the importance of providing emotional support to the service users after accidents or incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
- Understand how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence
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Aim: To develop an advanced knowledge of dementia and provide the best outcomes for people living with it Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the types, signs, progression and stages of dementia
- Understand what is delirium and the symptoms associated with it
- Explain the difference between dementia and delirium
- Understand how dementia impacts an individual’s willingness to engage with others
- List all the relevant legislations and the legal framework in the UK
- Describe the physical, psychological and emotional problems faced by people with dementia
- Understand the issues around their wellbeing and quality of life
- Explain why people with dementia present certain behaviours
- Describe the triggers of those behaviours, along with strategies to de-escalate them
- Demonstrate the strategies and skills required to effectively communicate with people living with dementia
- Describe how to deliver person-centred care to an individual with dementia
- Understand the administration of medication to individuals with dementia using a person-centred approach
- Explain how to use evidence-based interventions to address cognitive and functional decline in people with dementia
- Understand how to maintain dignity, empower the individuals to make choices and maintain independence as much as possible
- Describe the ethical considerations in decision-making and capacity assessment
- Understand the importance of equality, diversity and inclusion in dementia care
- Explain how to develop empathy, compassion, and cultural sensitivity in dementia care practice
- Describe how to design meaningful activities to improve the engagement of individuals with advanced dementia
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Aim: To develop an advanced understanding of medication management. Objectives: By successfully completing this course you will be able to:- Describe the importance of a care home medicines policy
- List the relevant legislations in the UK
- Explain the concept of Medicines Management
- Identify your role and responsibilities in medication management
- Understand the importance of record keeping
- Explain the importance of a MAR chart
- Describe the principles of safe administration of medicines
- Explain why things go wrong and what action should be taken at that time
- Describe how medicines should be handled, record kept, and how to safely destroy medicines which are no longer required
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Aim: To know more about how initiating basic audit processes can strengthen continuous quality improvement and CQC compliance. Objectives: By successfully completing this course you will be able to:- Understand what care audit is and how you can use it to improve the quality of your services
- Understand the key stages of a care audit
- Describe the relevant legislations in the UK
- Describe the importance of involving and supporting the people who use your services
- List some tips and guidance for conducting care audit in your organisation
- Understand what is meant by supporting personalisation of services
- Understand everything about auditing the care plans
- Describe the importance of audit action plans
- Describe how to close the audit loop and report the progress
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Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To develop a clear understanding of care plans. Objectives: By successfully completing this course you will be able to:- Describe what are care plans and why are they important
- List the relevant legislations in the UK
- Describe why it is important to ensure the person receives the same care regardless of which care worker is on duty
- Understand the importance of recording the care which is being provided
- Understand what is meant by person-centred care planning and how to support the individual in identifying and managing their own care needs
- Understand how to write effective care plans
- Describe what care plan reviews and working documents are
- Describe how to develop advance care plans
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Prerequisite for this course is the Advanced Medication Management (Face to Face) course. Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of assessing competency
- Describe the benefits of assessing competency
- Understand how to prepare for the competency assessment
- Understand what a competency assessment template or checklist is
- Explain how to conduct competency assessments
- Explain how to document the competency assessment and what should be included in it
- Describe how to coach staff through supportive conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- How to provide effective feedback
- Understand how to deal with conflicts in supervision
- Describe what is positive reinforcement and how to use it
- Confidently demonstrate a competency assessment
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To provide the best outcomes for people living with dementia. Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the process of dementia identification, assessment, and diagnosis
- Explain about dementia risk reduction and prevention
- Describe what is person-centred dementia care
- Understand the importance of communication, interaction and behaviour in dementia care
- Explain the importance of health and well-being in dementia care
- Describe about the pharmacological interventions in dementia care
- Understand how to safeguard and promote the independence of people with dementia
- Explain the role of family and carers as partners in dementia care
- Describe the importance of equality diversity and inclusion in dementia care
- Understand the law, ethics and safeguarding in dementia care
- Understand what is end of life dementia care
- Explain about the research and evidence-based practice in dementia care
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to:- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: To understand the skills required to make efficient use of technology in a care setting Objectives: By successfully completing this course you will be able to:- Understand the basics about the technology
- Describe the list of digital devices you may be working with daily
- List of the relevant legislations in the UK
- Understand and match technologies to the care tasks
- Describe how you to make use of accessibility tools on devices and help others to use these tools
- Explain how to use the internet to access websites, search engines or emails as required by your role as a care professional
- Understand how to solve basic problems when using technology
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Aim: To understand, develop and use digital technology and provide the best person-centred care Objectives: By successfully completing this course you will be able to:- Understand the importance of technology and digital skills in this sector
- Understand how to use technology to work in a person-centred way
- List all the relevant legislations in the UK
- Describe how you can help people to learn about technologies that may benefit them
- Understand how to help people to access their personal information and contribute to their digital social care records
- Explain how to use technology to help people to build and maintain relationships and participate in their community
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Aim: To gain a complete understanding of and be able to support individuals with dysphagia (swallowing problems). Objectives: By successfully completing this course you will be able to:- Demonstrate a complete understanding of swallowing process and dysphagia including its signs and symptoms
- Describe the legislations relevant to dysphagia in the UK
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Describe how to reduce the signs and symptoms of swallowing difficulty including the utilisation of various strategies to prevent aspiration and choking
- Understand the importance of providing oral hygiene and self-care education
- Understand how to create an individualised care plan to meet each person's needs
- Identify your role in supporting individuals with dysphagia
- Understand how to develop practical skills to support people with dysphagia in eating and drinking safely.
- Identify when and how to make a referral, understand the process of assessment, and describe the various clinical assessment techniques used in evaluating the swallowing function
- Describe the importance of a thorough patient history in dysphagia assessment process
- Recognise when you need to collaborate with other healthcare professionals
- Describe how to communicate effectively with the individual and their family members about the implications of dysphagia
- Understand the ethical considerations related to dysphagia assessment and treatment
- Describe the cultural factors that may impact a patient's experience and adherence to treatment.
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Aim: To gain a complete understanding of dysphagia management using IDDSI standards Objectives: By successfully completing this course you will be able to:- Understand the difference between a normal swallow and an abnormal swallow
- Understand what is dysphagia, the signs and symptoms associated with this condition
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Explain the risk factors of aspiration and choking and list some strategies to prevent them
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Explain why is early detection of dysphagia is important
- Understand the importance of the individual’s diet history in the dysphagia assessment process
- Explain about the process of assessment and screening of dysphagia
- Participate in a group discussion – real life examples and best practices to manage dysphagia in different care settings
- List the relevant legislations in the UK
- Explain the importance of safe management of food production for people affected by dysphagia.
- Understand what is the International Dysphagia Diet Standardisation Initiative (IDDSI), impact, causes and consequences
- Describe the IDDSI framework and levels
- Understand the rationale behind texture modification of food and drink according to IDDSI levels
- Understand texture modification of food according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Understand texture modification of drinks according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Explain the importance of promoting independence and dignity of all the service users
- Understand the importance of proper positioning during meals
- List the equipment and assistive devices which can be used to support individuals with dysphagia
- Explain how to use and maintain dysphagia-specific equipment effectively
- Explain the need to gain education and training on safe swallowing strategies and diet modifications
- Understand the safe feeding techniques
- Understand how environmental factors impact safe swallowing
- Understand why is communication and collaboration important
- Explain how to communicate effectively with individuals and team members
- Understand the need to collaborate with other healthcare professionals
- Describe the importance of documentation and accurate record-keeping
- Explain the process of documentation of assessment results and recommended interventions
- Describe why you should regularly monitor and review the swallowing function and dietary tolerance of the individual
- Understand how to recognise and respond to choking incidents and implement emergency protocols
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Aim: To enable managers and leaders to hold open and supported conversations and be able to provide effective supervision. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of supervision
- Understand the benefits of conducting regular supervisions
- Describe the benefits of managing performance
- Explain how to conduct performance conversations
- Understand what a supervision template or checklist is
- Describe how to coach staff through supervision conversations
- Understand how to prepare for the supervision
- List a few tips for giving feedback
- Understand how to deal with conflicts in supervision
- Explain how to document the supervision and what should be included in it
- List the behaviours needed for sensitive or complex conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- Describe what is positive reinforcement and how to use it
- Understand the importance of personal and professional development
- Describe what is wellbeing and emotional support
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Aim: To understand how to preserve life, prevent the situation worsening and promote recovery. Objectives: By successfully completing this course you will be able to:- Describe what is meant by First Aid
- Explain about the 3 priorities of First Aid
- Describe the difference between an accident and an incident
- Describe the procedure to assess the casualty’s condition
- Explain how to follow the Resuscitation Council’s guidelines, including the ABCDE approach
- Explain how to help an unconscious but breathing person
- Explain how to help an unconscious and not breathing person, including cardiopulmonary resuscitation (CPR)
- Identify what a defibrillator is, and how to use an automated external defibrillator (AED)
- Explain how to provide first aid for wounds, bleeding, burns, scalds, choking, seizures, shock, and issues with blood circulation
- Identify the signs of 3 heart conditions
- Identify the signs of a stroke
- Describe the symptoms, triggers, and action plan to help anyone affected by anaphylaxis
- Identify the essential tasks to be performed after providing any form of first aid
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Aim: To perform basic first aid in an emergency situation at work. Objectives: By successfully completing this blended course you will be able to:- Explain the definition of First Aid
- Identify the 3 priorities of First Aid
- Describe the importance of preventing cross infection
- Explain and demonstrate how to assess the situation and circumstances in order to act safely, promptly, and effectively in an emergency
- Explain and demonstrate how to administer first aid to a casualty who is unconscious but breathing
- Explain and demonstrate how to administer first aid to a casualty who is unconscious and not breathing
- Explain and demonstrate how to perform cardiopulmonary resuscitation (CPR)
- Explain the use of an automated external defibrillator (AED)
- Explain what seizures are and demonstrate how to provide first aid to an individual who is suffering from them
- Explain and demonstrate how to help an individual who is choking
- Explain and demonstrate how to provide first aid for wounds, bleeding, burns, scalds, shock, and issues with blood circulation
- Describe the need for record keeping
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Aim: To develop a clear understanding of the importance of practicing equality, diversity and inclusion in your work as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity and inclusion and human rights
- List the relevant legislations in the UK
- Understand how to work in an inclusive way
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Aim: To develop and clear understanding of ensuring equality, diversity and inclusion are a part of your practice Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity, inclusion, and human rights
- Identify the signs of a discriminatory behaviour
- List the relevant legislations in the UK
- Explain how to work in an inclusive way
- Describe what you can do to reduce and eliminate any discriminatory behaviour
- Understand where to get information, advice and support about equality, diversity, inclusion and human rights
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Aim: To reduce the effects of injury or illness suffered at work, whether caused by the work itself or not. Objectives: By successfully completing this blended course you will be able to:- Explain the importance of first aid at work
- Describe the legislation governing first aid at work
- Explain the 2 priorities of first aid at work
- Explain what is meant by adequate and appropriate first aid arrangements
- Describe the difference between an appointed person and a first aider
- Explain and demonstrate how to administer first aid to a casualty with injuries to bones, muscles, ligaments, joints and injuries to the spine
- Explain and demonstrate how to administer first aid to a casualty with chest injuries
- Explain and demonstrate how to provide first aid for burns and scalds, eye injuries, poisoning, and anaphylactic shock
- Recognise the presence of major work-related illnesses
- Explain and demonstrate how to provide first aid for heart attack, stroke, epileptic seizures, asthma attack and diabetic emergencies
- Explain what must be reported under RIDDOR
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Aim: To ensure the health, safety, and wellbeing of people in your healthcare organisation Objectives: By successfully completing this course, you will be able to:- State why organisations have a commitment to delivering services safely
- Describe at least 4 ways of acting that are in line with the legislation, policies and procedures around the health and safety
- State how to find your organisation’s arrangements for consulting with employees on health and safety matters
- Identify how to find your organisation’s health and safety policies
- State the meaning of the terms hazard, risk, and risk assessment
- Describe at least 8 common workplace hazards
- Describe the symptoms, causes and treatment of Legionnaires disease
- Recognise how identified risks can be managed
- Identify at least 5 ways to apply and promote safe working practices in your job role
- List at least 4 actions you can take to ensure patient safety
- Recognise the importance of reporting health and safety concerns
- State the correct reporting processes used to gather information to help with managing risks
- Identify the appropriate methods to raise health and safety concerns, and who they should be raised to
- Describe your responsibilities in reporting incidents, ill health, and near misses
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Aim: To gain a complete understanding of planning, monitoring, and management of nutritional consistencies. Objectives: By successfully completing this course you will be able to:- Understand what is IDDSI, its impact, causes and consequences.
- Understand what is dysphagia
- Explain the risk factors of aspiration and choking and list some strategies to prevent them
- List the relevant legislations in the UK
- Understand the importance of safe management of food production for people affected with dysphagia
- Explain the process of assessment and screening of dysphagia
- Describe the signs and symptoms to identify dysphagia
- Explain importance of early detection of dysphagia
- Understand the importance of patient history in the dysphagia assessment process
- Understand what is diet modification
- Explain the food textures according to IDDSI standard
- Explain how to modify diets according to IDDSI standards
- Explain how to adapt food and drink textures
- Explain how to prepare and test food according to IDDSI standards – Theory only
- Demonstrate how to prepare drinks according to IDDSI standards – Theory and Practical
- Explain the importance of promoting independence and dignity of all the service users
- Understand the importance of proper positioning during meals
- List the equipment and assistive devices which can be used to support individuals with dysphagia
- Describe an overview of any specialised equipment used in this context
- Explain how to use and maintain dysphagia-specific equipment effectively
- Explain the need to gain education and training on safe swallowing strategies
- Understand what does a good eating and drinking care plan look like
- Demonstrate how you will complete the eating and drinking care plan effectively
- Understand the safe feeding techniques
- Understand how environmental factors impact safe swallowing
- Understand why is communication and collaboration important
- Explain how to communicate effectively with individuals and team members
- Understand the need to collaborate with other healthcare professionals
- Describe the importance of documentation and accurate record-keeping
- Explain the process of documentation of assessment results and recommended interventions
- Describe why you should regularly monitor and review the swallowing function and dietary tolerance of the individual
- Understand how to recognise and respond to choking incidents and implement emergency protocols
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Aim: To develop effective leaders who will lead and encourage continuous quality improvement. Objectives: By successfully completing this course you will be able to:- Describe the term leadership and the qualities of a leader
- Understand different leadership styles and apply appropriate approaches based on situational needs.
- Understand the importance of being visible and approachable as a leader
- List the relevant legislation in the UK
- Learn how to effectively delegate tasks and responsibilities
- Describe how staff can understand what the vision, values and strategies of your service are, and how they can achieve them in their role
- Understand how to effectively manage resources and identify the appropriate type and level of resources required to deliver safe and effective service
- Describe how to identify and address poor or variable staff performance
- Learn how to identify the strengths, interests, and developmental needs of staff members
- Understand how to identify and address staff development needs
- Learn techniques for setting SMART goals for staff development
- Understand why providing constructive feedback and recognition can support staff in their development journey
- Develop skills in providing constructive feedback during supervision sessions
- Learn how to respond to feedback in a timely and professional manner
- Demonstrate effective communication and interpersonal skills to support and motivate staff members
- Understand what is active listening and empathetic communication and how to practice it during supervisory interactions
- Understand the importance of promoting staff wellbeing and resilience
- Understand how to support staff to manage their own health, care and wellbeing and recognising the importance of self-care in leadership roles
- Describe how to manage the impact of their emotions and behaviour
- Understand importance of building and maintaining strong relationships with all staff, including clients, families, and community partners
- Understand importance with working in collaboration with others in and across networks
- Understanding the causes of conflict and how to effectively manage it
- Develop skills in active listening, effective communication, and problem-solving
- Develop skills in active listening, empathy, and effective communication
- Develop skills in critical thinking, analysis, and decision-making
- Understand the importance of considering multiple perspectives and gathering information before making decisions and encouraging other have the confidence and opportunity to contribute.
- Learn how to make ethical and informed decisions that align with the values and goals of the organisation and respecting the culture beliefs the individual
- Understand the importance of effectively managing comments and complaints
- Understand the importance of encouraging improvement and innovation to create continuous service improvement
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Aim: Support disabled people to live, learn and work as independently as they choose. Objectives: By successfully completing this course you will be able to:- Explain what a learning disability is
- Identify the difference between a learning difficulty and a learning disability
- List at least 3 categories and 10 types of learning disabilities
- Explain what is profound and multiple learning disability (PMLD)
- Explain the effects of learning disability on the person and their family
- List at least 3 pieces of legislation relevant to learning disability
- Describe how to support people with learning disability
- List 10 values and behaviours needed to support people with a learning disability
- Describe the role of partners in care and support
