Our care training courses are suitable for individuals wishing to develop their skills, new care workers, care workers who are looking to update their knowledge and for providing care training courses for the staff you employ. You can buy our courses individually or as a group, you can quickly and easily purchase multiple courses through our Group Creation page which can be found HERE.
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Aim: To be able to safely and efficiently work by yourself without close or direct supervision. Objectives: By successfully completing this course you will be able to:- Describe at least 3 things to consider reducing the risks of lone working
- List at least 3 situations that may make a lone worker more at risk of violence
- Explain how to successfully complete a risk assessment
- Describe how lone working can affect stress levels and mental health
- Describe how the training needs of a lone worker can differ
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Aim: To understand the skills required to make efficient use of technology in a care setting Objectives: By successfully completing this course you will be able to:- Understand the basics about the technology
- Describe the list of digital devices you may be working with daily
- List of the relevant legislations in the UK
- Understand and match technologies to the care tasks
- Describe how you to make use of accessibility tools on devices and help others to use these tools
- Explain how to use the internet to access websites, search engines or emails as required by your role as a care professional
- Understand how to solve basic problems when using technology
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Aim: To understand, develop and use digital technology and provide the best person-centred care Objectives: By successfully completing this course you will be able to:- Understand the importance of technology and digital skills in this sector
- Understand how to use technology to work in a person-centred way
- List all the relevant legislations in the UK
- Describe how you can help people to learn about technologies that may benefit them
- Understand how to help people to access their personal information and contribute to their digital social care records
- Explain how to use technology to help people to build and maintain relationships and participate in their community
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Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To create a proactive safety culture within the workplace through prompt reporting and thorough investigation of all the accidents and incidents Objectives: By successfully completing this course you will be able to:- Describe why is it important to develop a safety culture within the workplace
- Understand incidents, accidents, errors and near misses
- List all the relevant legislations in the UK
- Identify legal and regulatory requirements related to the reporting of accident and incidents
- Describe the consequences of a failure to report an accident or incident
- Explain the process of reporting the accidents and incidents within the workplace
- Explain how to a conduct thorough investigation and identifying the root cause(s)
- Understand the importance of maintaining accurate records of accidents and incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
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Aim: To provide the knowledge and skills required to create a safe and compliant workplace Objectives: By successfully completing this course you will be able to:- Describe what is risk assessment
- Describe the compliance and responsibilities associated with this process
- List all the relevant legislations in the UK
- Explain the process of risk assessment
- Understand what robust risk management is
- Explain how to store the relevant documents and ensure effective dissemination of information within the workplace
- Understand the reasons for conducting regular reviews and keeping the risk assessment process up to date
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to:- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of the importance of resilience and coping skills in your role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand how to manage stress
- List the relevant legislations in the UK
- Understand how to protect your own mental health and personal wellbeing
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Aim: To develop a clear understanding of the importance of practicing equality, diversity and inclusion in your work as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity and inclusion and human rights
- List the relevant legislations in the UK
- Understand how to work in an inclusive way
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Aim: To develop a clear understanding all the obligations placed on you as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
- Understand how to be open and learn from feedback from the person you support or your IE
- List the relevant legislations in the UK
- Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
- Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
- Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
- Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you
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Aim: To develop a clear understanding about safeguarding adults and children Objectives: By successfully completing this course you will be able to:- Understand the core principles of safeguarding adults and how they might apply to your role as a PA
- Understand that you should be led by the person you support in how they want to safeguard themselves from abuse
- List the relevant legislations in the UK
- Understand when the person who receives your support may require safeguarding and in which circumstances they can safeguard themselves
- Understand how to respond to suspected or disclosed abuse, including who this should be reported to
- Understand how to protect the person who receives your support from harm and abuse
- Describe the principles of safeguarding children and what to do when you have concerns
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Aim: To develop a clear understanding of the importance of maintaining an individual’s dignity while providing care and support to them Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Describe how to maintain the privacy and dignity of the person you support
- List the relevant legislations in the UK
- Explain how to support the person’s right to make choices
- Explain how to support the person to make choices about the support they receive
- Understand how to support the person to be active in their own life (for example, through ‘active participation’)
- Explain how to support the person to actively participate in the support they receive
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: To develop a complete of the role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the basic terminology
- Describe the values and behaviours expected from you as a personal assistant (PA)
- List the relevant legislations and guidelines to be observed in the UK
- Describe the role and list the responsibilities of a PA
- Understand the working relationship between you and the person you support
- Understand how to work in ways that have been agreed with your individual employer and/or the person you support
- Understand the separate working relationship between you and your individual employer (IE) where the IE is separate from the person you support
- Explain how to develop your own knowledge and skills
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Aim:To equip care workers, support workers and personal assistants with a clear understanding of delivering person-led support Objectives: By successfully completing this course you will be able to:- demonstrate commitment to develop and consolidate expertise or skills
- proactively coach and share knowledge and best practice with colleagues
- show strong written and verbal communication skills, including the ability to communicate complex information in a clear and accessible way
- List the relevant legislations in the UK
- be able to support people’s emotional and psychosocial needs and role model effective practice
- be able to use knowledge and understanding of the people you support to advocate for their wishes when they are unable to do so
- know how to build and sustain professional relationships, including establishing accountability and negotiating responsibilities
- be able to work autonomously within your scope of practice and take initiative
- understand your own role, responsibilities and scope (including limitations) of practice
- understand when to ask for additional support and to who and how to escalate
- be confident to speak up when things do not feel right
- know and understand strategies to develop resilience in yourself and know how to seek support to deal with uncertain situations
- recognise and report any factors that may adversely impact safe and effective care provision
- understand what is meant by health inequalities, and your own role in working towards reducing them
- maintain accurate and up-to-date records, ensuring all care interventions and observations are recorded in a timely manner
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Aim: To be able to identify and provide effective support to an individual experiencing anaphylaxis Objectives: By successfully completing this course you will be able to:- Understand what anaphylaxis is
- List 5 possible causes of anaphylaxis
- Describe the science behind a severe allergic reaction
- List the symptoms of mild to moderate allergic reaction
- List 15 possible causes which for an allergic reaction to become severe
- List the symptom of severe allergic reaction
- Describe how you can provide effective support to an individual experiencing severe allergic reaction
- List 10 points for safe and efficient anaphylaxis management in a care setting
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Aim: To develop a complete understanding of wound care. Objectives: By successfully completing this course you will be able to:- Understand the anatomy of our skin and its function in our body
- Understand how to recognise different types of wounds
- Understand all about a skin tear
- List of relevant legislations in the UK
- Guidelines and protocols set by the Midlands Partnership NHS Foundation Trust (MPFT)
- Describe the importance of infection control measures in preventing complications
- Describe the process of wound assessment, dressing and management
- Understand all about pressure ulcers
- Describe how to support service users experiencing pain due to wounds
- Understand the process, stages and risks involved in the healing of wounds
- Understand the importance of documentation associated with wound care
- Explain the importance of escalating and reporting issues promptly
- Describe how to support the service users in maintaining good skin care and integrity
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Aim: To develop an advanced knowledge of dementia and provide the best outcomes for people living with it Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the types, signs, progression and stages of dementia
- Understand what is delirium and the symptoms associated with it
- Explain the difference between dementia and delirium
- Understand how dementia impacts an individual’s willingness to engage with others
- List all the relevant legislations and the legal framework in the UK
- Describe the physical, psychological and emotional problems faced by people with dementia
- Understand the issues around their wellbeing and quality of life
- Explain why people with dementia present certain behaviours
- Describe the triggers of those behaviours, along with strategies to de-escalate them
- Demonstrate the strategies and skills required to effectively communicate with people living with dementia
- Describe how to deliver person-centred care to an individual with dementia
- Understand the administration of medication to individuals with dementia using a person-centred approach
- Explain how to use evidence-based interventions to address cognitive and functional decline in people with dementia
- Understand how to maintain dignity, empower the individuals to make choices and maintain independence as much as possible
- Describe the ethical considerations in decision-making and capacity assessment
- Understand the importance of equality, diversity and inclusion in dementia care
- Explain how to develop empathy, compassion, and cultural sensitivity in dementia care practice
- Describe how to design meaningful activities to improve the engagement of individuals with advanced dementia
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Aim: To gain a complete understanding of dysphagia management using IDDSI standards Objectives: By successfully completing this course you will be able to:- Understand the difference between a normal swallow and an abnormal swallow
- Understand what is dysphagia, the signs and symptoms associated with this condition
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Explain the risk factors of aspiration and choking and list some strategies to prevent them
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Explain why is early detection of dysphagia is important
- Understand the importance of the individual’s diet history in the dysphagia assessment process
- Explain about the process of assessment and screening of dysphagia
- Participate in a group discussion – real life examples and best practices to manage dysphagia in different care settings
- List the relevant legislations in the UK
- Explain the importance of safe management of food production for people affected by dysphagia.
- Understand what is the International Dysphagia Diet Standardisation Initiative (IDDSI), impact, causes and consequences
- Describe the IDDSI framework and levels
- Understand the rationale behind texture modification of food and drink according to IDDSI levels
- Understand texture modification of food according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Understand texture modification of drinks according to IDDSI levels
- Participate in texture modification and demonstrate your knowledge by testing the texture compliance with IDDSI levels
- Explain the importance of promoting independence and dignity of all the service users
- Understand the importance of proper positioning during meals
- List the equipment and assistive devices which can be used to support individuals with dysphagia
- Explain how to use and maintain dysphagia-specific equipment effectively
- Explain the need to gain education and training on safe swallowing strategies and diet modifications
- Understand the safe feeding techniques
- Understand how environmental factors impact safe swallowing
- Understand why is communication and collaboration important
- Explain how to communicate effectively with individuals and team members
- Understand the need to collaborate with other healthcare professionals
- Describe the importance of documentation and accurate record-keeping
- Explain the process of documentation of assessment results and recommended interventions
- Describe why you should regularly monitor and review the swallowing function and dietary tolerance of the individual
- Understand how to recognise and respond to choking incidents and implement emergency protocols
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Aim: To develop a clear understanding of working in a person-centred way Objectives: By successfully completing this course you will be able to:- Define what is meant by person-centred values
- Understand how to work in a person-centred way
- List the relevant legislations in the UK
- Explain the importance of mental capacity when providing person-centred care
- Understand how to support the individual by addressing factors that may be causing pain, discomfort or emotional distress
- Understand how to support the individual to maintain their identity, self-esteem, spiritual and overall wellbeing
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Aim: To develop a clear understanding of duty of care and duty of candour Objectives: By successfully completing this course you will be able to:- Define duty of care and duty of candour
- Understand the support available for addressing dilemmas that may arise about duty of care
- List the relevant legislations in the UK
- Explain how to deal with and learn from comments and complaints
- Explain how to deal with incidents, errors and near misses
- Explain how to deal with confrontation and difficult situations
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Aim: To develop an understanding of using and managing data securely in a care setting Objectives: By successfully completing this course you will be able to:- Understand the need for secure handling of information in care settings
- Describe how to access support for handling information
- List the relevant legislations in the UK
- Understand how to handle information in accordance with agreed ways of working
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Aim: To develop an understanding of maintaining someone’s dignity while providing care and support Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Understand how to maintain the privacy and dignity of the individuals you care for
- List the relevant legislations in the UK
- Describe the importance of an individual’s right to make choices about their own care
- Understand and encourage active participation from the service users
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Aim: To develop and clear understanding the importance of resilience and coping skills when delivering care and support Objectives: By successfully completing this course you will be able to:- Understand what is work-related stress
- Describe a few signs and causes of a stressful situation in the health and social care setting
- List the relevant legislations in the UK
- Explain the concept of stress risk management
- Understand how you can improve your resilience and coping skills
- Understand how to look after your own mental health and wellbeing
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Aim: To develop and clear understanding of ensuring equality, diversity and inclusion are a part of your practice Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity, inclusion, and human rights
- Identify the signs of a discriminatory behaviour
- List the relevant legislations in the UK
- Explain how to work in an inclusive way
- Describe what you can do to reduce and eliminate any discriminatory behaviour
- Understand where to get information, advice and support about equality, diversity, inclusion and human rights
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Aim: To develop and clear understanding of the importance of supporting others to maintain good fluid and nutrition intake Objectives: By successfully completing this course you will be able to:- Understand why good nutrition and hydration are important in maintaining health and wellbeing
- Describe the importance of food safety and hygiene
- Identify the signs of poor nutrition and hydration
- List the relevant legislation in the UK
- Describe the 10 key characteristics of good nutrition and hydration
- Explain what you can do to support others to maintain good fluid and nutrition intake
- Understand where to get more information and how to report your concerns to the relevant person
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Aim: To understand and know how to promote fire safety in the workplace Objectives: By successfully completing this course you will be able to:- Establish the basics of this subject
- Describe the fire hazards in a typical work setting
- Understand who is responsible for fire safety in the workplace
- Describe the fire safety regulations in England and Wales
- List the type and use of fire safety equipment found in the work setting
- Describe the fire risk assessment procedure in a care premises
- Understand what you need to do when you detect a fire in the workplace
- Understand the importance of fire safety and evacuation plans
- Understand the implications of ignoring the fire safety guidelines
- Describe the importance of fire safety training in the workplace
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Aim: To develop and clear understanding of how to reduce the likelihood of harm and abuse Objectives: By successfully completing this course you will be able to:- Establish the basics about this subject
- Understand the principles of safeguarding adults
- Describe how to reduce the likelihood of abuse
- List of relevant legislations in the UK
- Describe how to respond to suspected or disclosed abuse
- Understand how to protect people from harm and abuse - locally and nationally
- Understand restrictive practices
- Explain how to safeguard children
- Describe how you can demonstrate dignity and respect when providing heath and care services
- List your responsibilities in safeguarding individuals
- Explain where you can get more information to prevent and protect individuals from harm and abuse
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Aim: To develop and clear understanding of medication management and good practice Objectives: By successfully completing this course you will be able to:- Know about the common types of medication and their use
- List of relevant legislations in the UK
- Understand policy and procedures relevant to safe administration of medication
- Explain how to prepare for the safe administration of medication
- Describe your responsibility in safe administration of medication
- Understand the elements of medication management
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Aim: To develop a clear understanding of assisting and moving people safely in order to avoid any manual handling injuries Objectives: By successfully completing this course you will be able to:- Understand anatomy and physiology in relation to moving and positioning individuals
- Describe how to minimise the risk while moving and positioning individuals
- List the relevant legislations in the UK
- List the equipment that may be required to move people safely
- Move and position and individual safely in order to avoid any manual handling injuries
- Know when to seek advice and/or assistance from others with regards to moving and positioning an individual
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Aim: To develop a clear understanding and demonstration of good infection prevention and control measures Objectives: By successfully completing this course you will be able to:- Describe the cycle of infection
- Demonstrate how to maintain basic hand hygiene
- To know what constitutes PPE, name five items of PPE, and be able to describe when it must be worn
- Understand the steps involved in safe handling and disposal of contaminated waste in a care setting
- Describe the things you can do to prevent the spread of infection
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to:- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding of your role and the importance of personal development Objectives: By successfully completing this course you will be able to:- Understand your role
- Work in ways that have been agreed with your employer
- Understand the concept of working relationships in adult social care
- Explain how to work in partnership with others
- Describe the importance of a personal development plan
- Agree your own personal development plan
- Explain how to develop your own knowledge, skills and understanding
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Aim: To be able to promote the wellbeing of an individual with diabetes Objectives: By completing this course, you will be able to:- Understand what diabetes is
- Explain the difference between Type 1 and Type 2 of diabetes
- Describe what pre-diabetes is
- Symptoms of diabetes
- Complications of diabetes
- Understand how to live a productive life with diabetes
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Aim: To gain a complete understanding of planning, monitoring, and management of nutritional consistencies. Objectives: By successfully completing this course you will be able to:- Understand what is IDDSI, its impact, causes and consequences.
- Understand what is dysphagia
- Explain the risk factors of aspiration and choking and list some strategies to prevent them
- List the relevant legislations in the UK
- Understand the importance of safe management of food production for people affected with dysphagia
- Explain the process of assessment and screening of dysphagia
- Describe the signs and symptoms to identify dysphagia
- Explain importance of early detection of dysphagia
- Understand the importance of patient history in the dysphagia assessment process
- Understand what is diet modification
- Explain the food textures according to IDDSI standard
- Explain how to modify diets according to IDDSI standards
- Explain how to adapt food and drink textures
- Explain how to prepare and test food according to IDDSI standards – Theory only
- Demonstrate how to prepare drinks according to IDDSI standards – Theory and Practical
- Explain the importance of promoting independence and dignity of all the service users
- Understand the importance of proper positioning during meals
- List the equipment and assistive devices which can be used to support individuals with dysphagia
- Describe an overview of any specialised equipment used in this context
- Explain how to use and maintain dysphagia-specific equipment effectively
- Explain the need to gain education and training on safe swallowing strategies
- Understand what does a good eating and drinking care plan look like
- Demonstrate how you will complete the eating and drinking care plan effectively
- Understand the safe feeding techniques
- Understand how environmental factors impact safe swallowing
- Understand why is communication and collaboration important
- Explain how to communicate effectively with individuals and team members
- Understand the need to collaborate with other healthcare professionals
- Describe the importance of documentation and accurate record-keeping
- Explain the process of documentation of assessment results and recommended interventions
- Describe why you should regularly monitor and review the swallowing function and dietary tolerance of the individual
- Understand how to recognise and respond to choking incidents and implement emergency protocols
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Aim: To develop effective leaders who will lead and encourage continuous quality improvement. Objectives: By successfully completing this course you will be able to:- Describe the term leadership and the qualities of a leader
- Understand different leadership styles and apply appropriate approaches based on situational needs.
- Understand the importance of being visible and approachable as a leader
- List the relevant legislation in the UK
- Learn how to effectively delegate tasks and responsibilities
- Describe how staff can understand what the vision, values and strategies of your service are, and how they can achieve them in their role
- Understand how to effectively manage resources and identify the appropriate type and level of resources required to deliver safe and effective service
- Describe how to identify and address poor or variable staff performance
- Learn how to identify the strengths, interests, and developmental needs of staff members
- Understand how to identify and address staff development needs
- Learn techniques for setting SMART goals for staff development
- Understand why providing constructive feedback and recognition can support staff in their development journey
- Develop skills in providing constructive feedback during supervision sessions
- Learn how to respond to feedback in a timely and professional manner
- Demonstrate effective communication and interpersonal skills to support and motivate staff members
- Understand what is active listening and empathetic communication and how to practice it during supervisory interactions
- Understand the importance of promoting staff wellbeing and resilience
- Understand how to support staff to manage their own health, care and wellbeing and recognising the importance of self-care in leadership roles
- Describe how to manage the impact of their emotions and behaviour
- Understand importance of building and maintaining strong relationships with all staff, including clients, families, and community partners
- Understand importance with working in collaboration with others in and across networks
- Understanding the causes of conflict and how to effectively manage it
- Develop skills in active listening, effective communication, and problem-solving
- Develop skills in active listening, empathy, and effective communication
- Develop skills in critical thinking, analysis, and decision-making
- Understand the importance of considering multiple perspectives and gathering information before making decisions and encouraging other have the confidence and opportunity to contribute.
- Learn how to make ethical and informed decisions that align with the values and goals of the organisation and respecting the culture beliefs the individual
- Understand the importance of effectively managing comments and complaints
- Understand the importance of encouraging improvement and innovation to create continuous service improvement
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Aim: To develop a clear understanding of the processes and practices required to reduce accidents and incidents in the health and social care sector. Objectives: By successfully completing this course you will be able to:- Understand the difference between accidents and incidents in an adult social care settings
- Describe how to recognise adverse events, incidents, errors and near misses
- Explain the importance of accident and incident management in adult social care
- List the relevant legislations in the UK
- Identify legal and regulatory requirements related to accident and incident reporting including an understanding of Care Quality Commission (CQC) requirements
- Describe the consequences of a failure to report an accident or incident
- Understand how to conduct risk assessments to prevent accidents and incidents
- Describe the roles and responsibilities in accident and incident management
- Explain the chain of command and reporting procedures
- Describe how to follow regulatory procedures for reporting accidents and incidents accurately and promptly
- Explain how to conduct a thorough investigation of accidents and incidents, identify the root cause and implement corrective actions
- Understand why it is important to maintain accurate documentation and records of accidents and incidents
- Understand why it is important to be honest and to admit to and report errors
- Identify how to communicate effectively when reporting accidents and incidents to colleagues and relevant authorities including next of kin/families
- Understand how to provide appropriate care and support to service users involved in accidents or incidents
- Understand how to handle difficult conversations and provide support
- Explain the importance of providing emotional support to the service users after accidents or incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
- Understand how to eliminate any immediate dangers, ensuring all the Health & Safety measures are in place to reduce any potential re-occurrence
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Aim: To develop a clear understanding of techniques, strategies and approaches that support people’s behaviour in a truly positive way. Objectives: By successfully completing this course you will be able to:- Understand what is meant by positive behaviour support (PBS)
- PBS and CQC
- List the relevant legislations in the UK
- Explain how to promote positive behaviour and reduce behaviours that challenge
- Describe the importance of collection and analysis of data relating to the behaviour concerned
- Describe the factors, motives and functions that contribute to challenging behaviours in the
- Understand how to create individual behaviour support plans based on functional behaviour assessments and identified goals
- Explain the ethical aspects of positive behaviour support
- Explain the importance of considering the person and his or her life circumstances, including physical health and emotional needs such as the impact of any traumatic or adverse life events and mental illness
- Describe how to design strategies to reduce the occurrence of behaviours that challenge through proactive approaches
- Demonstrate effective communication skills to engage staff, families, and stakeholders in positive behaviour support initiatives
- Explain the importance of collaborating with staff to ensure consistent implementation of behaviour support plans
- Describe how to reduce the likelihood of behaviours that challenge by creating physical and social environments that are supportive and capable of meeting people’s needs
- Describe preventative approach that aims to teach people new skills to replace behaviours that challenge – and other skills that enhance the opportunities people have for being independent
- Explain the importance of involving input from different professionals including multiple evidence-based approaches and treatments that come from a shared value base and are provided in a coordinated and person-centred manner
- Explain how and when to use active support and appropriate interventions that support physical, mental health and wellbeing
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Prerequisite for this course is the Advanced Medication Management (Face to Face) course. Aim: To confidently complete competency assessments and provide constructive feedback sensitively and supportively. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of assessing competency
- Describe the benefits of assessing competency
- Understand how to prepare for the competency assessment
- Understand what a competency assessment template or checklist is
- Explain how to conduct competency assessments
- Explain how to document the competency assessment and what should be included in it
- Describe how to coach staff through supportive conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- How to provide effective feedback
- Understand how to deal with conflicts in supervision
- Describe what is positive reinforcement and how to use it
- Confidently demonstrate a competency assessment
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Aim: To develop an advanced understanding of medication management. Objectives: By successfully completing this course you will be able to:- Describe the importance of a care home medicines policy
- List the relevant legislations in the UK
- Explain the concept of Medicines Management
- Identify your role and responsibilities in medication management
- Understand the importance of record keeping
- Explain the importance of a MAR chart
- Describe the principles of safe administration of medicines
- Explain why things go wrong and what action should be taken at that time
- Describe how medicines should be handled, record kept, and how to safely destroy medicines which are no longer required
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Aim: To develop a clear understanding of robust risk assessment. Objectives: By successfully completing this course you will be able to:- Understand what is meant by risk, hazards and identify who/what could be harmed
- Describe what is risk assessment
- List the relevant legislations in the UK
- Understand the aspect of liability in this context
- Compliance with regulation and standards
- Understand how to conduct a formal risk assessment in relation to individuals, activities and environments
- Know the CQC inspection process and their criteria with regards to risk assessment
- Understand how to review and update a risk assessment
- Understand the importance of reviewing accidents and incidents and learning from them
- Identify who has the responsibility of managing the risk assessments within the workplace
- Recognise the importance of working with other agencies to manage risks
- Identify risks in the life-context of the individual and their circumstances (and therefore impact on quality of life and individual wellbeing)
- Identify risk perspectives from all the people involved
- Identify weighting of risks (to establish high and low risk concerns, impact on emotional, social and psychological wellbeing)
- Identify current and past strategies for managing risks
- Ethical considerations or dilemmas related to risk assessment decisions (patient’s consent and dignity/religion)
- Understand the key tasks relating to robust risk management.
- Documentation of a risk assessment and where these should be stored
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Aim: To be able to recognise and prevent radicalisation within healthcare Objectives: By successfully completing this course you will be able to:- State what Prevent is
- Describe the objectives of the Prevent strategy
- List your responsibilities with regards to Prevent
- Identify 3 signs of radicalisation
- List 5 situations that may make someone more vulnerable to being radicalised
- State how direct and indirect factors can change the thoughts and behaviours of an individual
- State 2 organisations to contact if you are worried that someone is being radicalised
- State how to raise concerns
- State the importance of sharing information
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Aim: To be able to promote wellbeing by preventing or relieving the constipation of others Objectives: By completing this course, you will be able to:- State what constipation is
- Recognise 5 signs of constipation in others
- State 3 causes of constipation
- Describe the impact of constipation
- Describe the importance of a Bowel Movement Record
- State 5 things you can do to help someone with constipation
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Aim: To be able to guide an individual with limited or no vision comfortably and effectively Objectives: By successfully completing this course you will be able to:- Describe what sight loss is
- List the 6 most common eye conditions and causes of sight loss
- Describe the different levels of sight loss
- List 3 relevant legal policies concerning sight loss
- State 5 of the best ways to approach an individual who is partially sighted or severely sight impaired
- Describe the best ways to comfortably, safely, and effectively guide an individual with sight loss
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Aim: To gain a complete understanding of and be able to support individuals with dysphagia (swallowing problems). Objectives: By successfully completing this course you will be able to:- Demonstrate a complete understanding of swallowing process and dysphagia including its signs and symptoms
- Describe the legislations relevant to dysphagia in the UK
- Identify common causes and underlying medical conditions associated with dysphagia
- Understand the implications of dysphagia on a person’s health and wellbeing
- Describe the importance of maintaining adequate hydration and nutrition with safe and efficient swallowing function
- Describe how to reduce the signs and symptoms of swallowing difficulty including the utilisation of various strategies to prevent aspiration and choking
- Understand the importance of providing oral hygiene and self-care education
- Understand how to create an individualised care plan to meet each person's needs
- Identify your role in supporting individuals with dysphagia
- Understand how to develop practical skills to support people with dysphagia in eating and drinking safely.
- Identify when and how to make a referral, understand the process of assessment, and describe the various clinical assessment techniques used in evaluating the swallowing function
- Describe the importance of a thorough patient history in dysphagia assessment process
- Recognise when you need to collaborate with other healthcare professionals
- Describe how to communicate effectively with the individual and their family members about the implications of dysphagia
- Understand the ethical considerations related to dysphagia assessment and treatment
- Describe the cultural factors that may impact a patient's experience and adherence to treatment.
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Aim: To develop a clear understanding of care plans. Objectives: By successfully completing this course you will be able to:- Describe what are care plans and why are they important
- List the relevant legislations in the UK
- Describe why it is important to ensure the person receives the same care regardless of which care worker is on duty
- Understand the importance of recording the care which is being provided
- Understand what is meant by person-centred care planning and how to support the individual in identifying and managing their own care needs
- Understand how to write effective care plans
- Describe what care plan reviews and working documents are
- Describe how to develop advance care plans
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Aim: To know more about how initiating basic audit processes can strengthen continuous quality improvement and CQC compliance. Objectives: By successfully completing this course you will be able to:- Understand what care audit is and how you can use it to improve the quality of your services
- Understand the key stages of a care audit
- Describe the relevant legislations in the UK
- Describe the importance of involving and supporting the people who use your services
- List some tips and guidance for conducting care audit in your organisation
- Understand what is meant by supporting personalisation of services
- Understand everything about auditing the care plans
- Describe the importance of audit action plans
- Describe how to close the audit loop and report the progress
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Aim: To reduce the risk of modern slavery in your organisation Objectives: By successfully completing this course you will be able to:- Define what modern slavery is
- Describe what the Modern Slavery Act 2015 entails
- List at least 7 types of modern slavery
- List at least 7 signs of modern slavery
- State the impact modern slavery has, on both people and businesses
- Recognise at least 6 measures to reduce modern slavery in your organisation
- Describe what to do should you have a concern about modern slavery in your organisation
- Describe what to do if you are a member of a designated organisation and you encounter an instance of modern slavery
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Aim: To understand and provide support to deafblind, deaf and hard of hearing people and communities. Objectives: By successfully completing this course you will be able to:- Demonstrate a general awareness of deafblind, deaf, and hard of hearing people and communities
- Describe the legislations relevant to sensory loss in the UK
- Identify the barriers that deafblind, deaf, and hard of hearing people face
- List the ways in which deafblind, deaf, and hard of hearing people communicate
- Understand how to implement positive methods of communication for those who are deafblind, deaf, or hard of hearing
- Describe positive methods of supporting individuals who are deafblind, deaf and hard of hearing
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Aim: To provide people with responsibility for providing care and support for an autistic person or people, but who could seek support from others for complex management or complex decision-making, with the knowledge and understanding required to support autistic children, young people, and adults. Objectives: By successfully completing this course you will be able to:- Understand the spectrum of autism including abilities, disabilities, and spiky skills profiles
- Understand the importance of equal, timely access to autism assessment and diagnosis and some of the barriers to diagnosis
- Describe the legislations relevant to autism in the UK
- Describe quality care, person-centred support, and strategies to support autistic individuals
- Understand how to support autistic people to deal with change
- Understand how the behaviour of an autistic individual may indicate stress
- Understand how to interpret a change in an autistic individual’s presentation or behaviour
- List common issues faced by autistic people and describe how to support them
- Understand stimming
- Understand the activities that people with autism adopt to ‘self soothe’ or ‘self-regulate’ or just ‘calm down’
- Understand the common communication needs of autistic people
- Understand how health inequality affects autistic people and what are the main causes of it
- List the reasonable adjustments to be put in place to access health care and other services
- Understand the role of health action plans/health passports in signposting important adjustments
- Understand about the types of abuse which may be especially relevant for autistic people
- Understand that people with autism have the right to make decisions and know how to support them in this process
- Describe how to raise a safeguarding concern and where to get information and advice on Mental Capacity Act or Equality issues
- List your responsibilities as a care provider for an autistic person
- Understand the importance of working with others, including what role do family members, carers and supporters play in the lives of autistic people
- including what role family carers and supporters may play in the lives of autistic people
- Understand how to meet the needs autistic people in the workplace
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Aim: To be able to recruit in a way that is safe for children and adults in your care Objectives: By completing this course, you will be able to:- Recognise the importance of the recruitment and selection process
- Identify any training and safeguarding requirements
- State 11 important steps in the recruitment and selection process
- Describe what safeguarding requirements are inherent to certain jobs
- Explain how to ensure a fair process while minimising risks
- State the safeguarding requirements of a role within the application form
- Recognise the importance of an identity check
- Explain what should be included in pre-application information
- Identify the purpose of a DBS check
- State what a regulated activity is
- Describe what a single central record is
- State at least 5 essential interview skills
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Aim: To understand what anxiety is and how to assist people who have anxiety Objectives: By successfully completing this course, you will be able to:- Recognise at least 10 signs of anxiety
- Describe what an anxiety disorder is
- State at least 5 symptoms of a Generalised Anxiety Disorder
- Recognise that a Generalised Anxiety Disorder can affect different people in different ways
- Recognise at least 4 situations that could lead someone to develop an anxiety disorder
- Describe what Cognitive Behavioural Therapy is
- List at least 3 techniques for helping a person with anxiety to cope with the symptoms of an anxiety disorder
- List at least 3 self-help techniques for coping with the symptoms of an anxiety disorder
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Aim: To enable managers and leaders to hold open and supported conversations and be able to provide effective supervision. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of supervision
- Understand the benefits of conducting regular supervisions
- Describe the benefits of managing performance
- Explain how to conduct performance conversations
- Understand what a supervision template or checklist is
- Describe how to coach staff through supervision conversations
- Understand how to prepare for the supervision
- List a few tips for giving feedback
- Understand how to deal with conflicts in supervision
- Explain how to document the supervision and what should be included in it
- List the behaviours needed for sensitive or complex conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- Describe what is positive reinforcement and how to use it
- Understand the importance of personal and professional development
- Describe what is wellbeing and emotional support
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Aim: To provide the best outcomes for people living with dementia. Objectives: By successfully completing this course you will be able to:- Understand what dementia is and explain the importance of dementia awareness
- Describe the process of dementia identification, assessment, and diagnosis
- Explain about dementia risk reduction and prevention
- Describe what is person-centred dementia care
- Understand the importance of communication, interaction and behaviour in dementia care
- Explain the importance of health and well-being in dementia care
- Describe about the pharmacological interventions in dementia care
- Understand how to safeguard and promote the independence of people with dementia
- Explain the role of family and carers as partners in dementia care
- Describe the importance of equality diversity and inclusion in dementia care
- Understand the law, ethics and safeguarding in dementia care
- Understand what is end of life dementia care
- Explain about the research and evidence-based practice in dementia care
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Aim: To understand more on how to protect people safe from harm and abuse in a health care setting. Objectives: By successfully completing this course you will be able to:- Understand what constitutes harm, abuse and neglect and be able to identify any signs of harm, abuse, or neglect
- List what actions to take if they have concerns, including to whom you should report your concerns and from whom to seek advice
- Describe what is meant by effective advocacy
- Identify your professional role, responsibilities, and professional boundaries and those of your colleagues in a multidisciplinary team and multi-agency setting
- List the risk factors for radicalisation and know who to contact regarding preventive action and supporting those persons who may be at risk of, or are being drawn into, terrorist related activity
- Describe how to maintain appropriate records including being able differentiate between fact and opinion
- Identify the appropriate and relevant information and how to share it with other teams
- Document safeguarding concerns in a format that informs the relevant staff and agencies appropriately
- Identify how and when to refer to social care in accordance with organisational policies if you have identified an adult safeguarding concern
