- Understand the fundamentals of dementia
- Describe the types and signs of dementia
- Explain the difference between dementia and other similar conditions
- List relevant legislation in the UK
- Describe the physical, psychological and emotional difficulties faced by people living with dementia
- Distressed Behaviour, possible reasons behind the and strategies to de-escalate them
- Describe how to deliver person-centred care to an individual with dementia
- Explain how to communicate effectively with people living with dementia
- Explain what is meant by “ living well ” and how to create dementia-friendly environments
- Describe the importance of providing effective care at present and in the future
Flexible online training you can complete anytime, designed to fit around a busy schedule
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Aim: A spotlight on understanding and accepting dementia and providing proactive support Objectives: By successfully completing this course you will be able to: -
Aim: To understand how to be a good citizen of a modern and diverse Great Britain Objectives: By successfully completing this course you will be able to:- Understand what British values are
- Explain the general purpose of them
- Understand how they relate to the health and social care sector
- List all the relevant legislations in the UK
- Understand how you can uphold and promote …
- The principle of democracy
- The rule of law
- Individual liberty
- Mutual respect
- Tolerance of those with different faiths and beliefs
- Describe the CQC assessment and evidence categories to demonstrate your compliance
- List a few challenges you may face during the implementation of these values in a care setting and some strategies you can employ to counter them
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Aim: To develop a clear understanding of your obligations with regards to the health, safety and wellbeing of everyone Objectives: By successfully completing this course you will be able to:- Understand your own responsibilities, and the responsibilities of others with regards to health and safety
- Understand and know how to promote fire safety
- List all the relevant legislation in the UK
- Be able to comply with risk assessments provided by your IE
- Understand procedures for responding to accidents and sudden illness and providing basic life support to the person you support
- Understand any medication and healthcare tasks that the person you support requires
- Understand how to safely handle any domestic hazardous substances
- Understand the need to work safely and securely, putting neither yourself nor the person you support at undue risk
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Aim: To develop a clear understanding of the importance of managing people’s personal information safely Objectives: By successfully completing this course you will be able to:- Understand the need for safe managing of people’s information
- Understand what information the person you support has agreed to share with others and what they wish to remain confidential
- List all the relevant legislations in the UK
- Understand that the person you support may alter their agreement on what information can be shared with others, providing or withdrawing consent as they see fit
- Understand the need to handle information in accordance with the requirements set by your individual employer (IE)
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Aim: To develop a clear understanding of mental capacity and how it can affect how you deliver support to the individual as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the principles of mental capacity as they apply to your role as a PA
- List of all the relevant legislations in the UK
- Understand the application of the principles of mental capacity and consent in your role
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Aim: To develop a clear understanding of the people’s disability and circumstances as a personal assistant (PA) Objectives: By successfully completing this course you will be able to:- Understand the person’s disability and circumstances and the impact it has on them as an individual
- Understand any specialist needs that arise from the person’s circumstances
- List all the relevant legislations in the UK
- Be able to support the person in the management of their situation, being led by them in the delivery of the support they choose
- Understand the boundaries of your understanding, including when to seek assistance from other services or from your IE to source appropriate training or development
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Aim: To develop a clear understanding of the benefits of reflective practice in your role as a PA Objectives: By successfully completing this course you will be able to:- Understand what reflective practice is
- Explain why it is important in your role as a PA
- List the relevant legislations in the UK
- Explain how reflecting on the support you provide can improve your own knowledge, skills and understanding
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Aim: To develop a clear understanding of effective communication and interpersonal skills Objectives: By successfully completing this course you will be able to:- Understand the importance of effective communication in the workplace
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication with individuals
- Understand the principles and practices relating to confidentially
- Use a range of communication methods, and support the appropriate and safe use of communication aids and technologies
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Aim: To develop a clear understanding and demonstrate effective interpersonal skills in your role as a PA Objectives: By successfully completing this course you will be able to:- Explain which interpersonal skills are essential for a personal assistant
- Understand the importance of effective communication with your IE and/or the person you support
- List all the relevant legislations in the UK
- Understand how to meet the communication and language needs, wishes and preferences of your IE and/or the person you support
- Understand how to promote effective communication with your IE and/or the person you support and, where relevant, with your fellow personal assistants
- Understand how to work out the preferred communication method with the person you support, including using appropriate communication aids and technologies
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Aim: To understand the skills required to make efficient use of technology in a care setting Objectives: By successfully completing this course you will be able to:- Understand the basics about the technology
- Describe the list of digital devices you may be working with daily
- List of the relevant legislations in the UK
- Understand and match technologies to the care tasks
- Describe how you to make use of accessibility tools on devices and help others to use these tools
- Explain how to use the internet to access websites, search engines or emails as required by your role as a care professional
- Understand how to solve basic problems when using technology
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Aim: To understand, develop and use digital technology and provide the best person-centred care Objectives: By successfully completing this course you will be able to:- Understand the importance of technology and digital skills in this sector
- Understand how to use technology to work in a person-centred way
- List all the relevant legislations in the UK
- Describe how you can help people to learn about technologies that may benefit them
- Understand how to help people to access their personal information and contribute to their digital social care records
- Explain how to use technology to help people to build and maintain relationships and participate in their community
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Aim: To enable managers and leaders to hold open and supported conversations and be able to provide effective supervision. Objectives: By successfully completing this course you will be able to:- Explain the purpose and functions of supervision
- Understand the benefits of conducting regular supervisions
- Describe the benefits of managing performance
- Explain how to conduct performance conversations
- Understand what a supervision template or checklist is
- Describe how to coach staff through supervision conversations
- Understand how to prepare for the supervision
- List a few tips for giving feedback
- Understand how to deal with conflicts in supervision
- Explain how to document the supervision and what should be included in it
- List the behaviours needed for sensitive or complex conversations
- Describe the strategies and tools required for open and supported discussions
- Understand how to encourage Two-Way Communication
- Describe what is positive reinforcement and how to use it
- Understand the importance of personal and professional development
- Describe what is wellbeing and emotional support
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Aim: To understand how to preserve life, prevent the situation worsening and promote recovery. Objectives: By successfully completing this course you will be able to:- Describe what is meant by First Aid
- Explain about the 3 priorities of First Aid
- Describe the difference between an accident and an incident
- Describe the procedure to assess the casualty’s condition
- Explain how to follow the Resuscitation Council’s guidelines, including the ABCDE approach
- Explain how to help an unconscious but breathing person
- Explain how to help an unconscious and not breathing person, including cardiopulmonary resuscitation (CPR)
- Identify what a defibrillator is, and how to use an automated external defibrillator (AED)
- Explain how to provide first aid for wounds, bleeding, burns, scalds, choking, seizures, shock, and issues with blood circulation
- Identify the signs of 3 heart conditions
- Identify the signs of a stroke
- Describe the symptoms, triggers, and action plan to help anyone affected by anaphylaxis
- Identify the essential tasks to be performed after providing any form of first aid
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Aim: To perform basic first aid in an emergency situation at work. Objectives: By successfully completing this blended course you will be able to:- Explain the definition of First Aid
- Identify the 3 priorities of First Aid
- Describe the importance of preventing cross infection
- Explain and demonstrate how to assess the situation and circumstances in order to act safely, promptly, and effectively in an emergency
- Explain and demonstrate how to administer first aid to a casualty who is unconscious but breathing
- Explain and demonstrate how to administer first aid to a casualty who is unconscious and not breathing
- Explain and demonstrate how to perform cardiopulmonary resuscitation (CPR)
- Explain the use of an automated external defibrillator (AED)
- Explain what seizures are and demonstrate how to provide first aid to an individual who is suffering from them
- Explain and demonstrate how to help an individual who is choking
- Explain and demonstrate how to provide first aid for wounds, bleeding, burns, scalds, shock, and issues with blood circulation
- Describe the need for record keeping
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Aim: To develop a clear understanding of the importance of practicing equality, diversity and inclusion in your work as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity and inclusion and human rights
- List the relevant legislations in the UK
- Understand how to work in an inclusive way
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Aim: To develop and clear understanding of ensuring equality, diversity and inclusion are a part of your practice Objectives: By successfully completing this course you will be able to:- Understand the importance of equality, diversity, inclusion, and human rights
- Identify the signs of a discriminatory behaviour
- List the relevant legislations in the UK
- Explain how to work in an inclusive way
- Describe what you can do to reduce and eliminate any discriminatory behaviour
- Understand where to get information, advice and support about equality, diversity, inclusion and human rights
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Aim: To reduce the effects of injury or illness suffered at work, whether caused by the work itself or not. Objectives: By successfully completing this blended course you will be able to:- Explain the importance of first aid at work
- Describe the legislation governing first aid at work
- Explain the 2 priorities of first aid at work
- Explain what is meant by adequate and appropriate first aid arrangements
- Describe the difference between an appointed person and a first aider
- Explain and demonstrate how to administer first aid to a casualty with injuries to bones, muscles, ligaments, joints and injuries to the spine
- Explain and demonstrate how to administer first aid to a casualty with chest injuries
- Explain and demonstrate how to provide first aid for burns and scalds, eye injuries, poisoning, and anaphylactic shock
- Recognise the presence of major work-related illnesses
- Explain and demonstrate how to provide first aid for heart attack, stroke, epileptic seizures, asthma attack and diabetic emergencies
- Explain what must be reported under RIDDOR
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Aim: To ensure the health, safety, and wellbeing of people in your healthcare organisation Objectives: By successfully completing this course, you will be able to:- State why organisations have a commitment to delivering services safely
- Describe at least 4 ways of acting that are in line with the legislation, policies and procedures around the health and safety
- State how to find your organisation’s arrangements for consulting with employees on health and safety matters
- Identify how to find your organisation’s health and safety policies
- State the meaning of the terms hazard, risk, and risk assessment
- Describe at least 8 common workplace hazards
- Describe the symptoms, causes and treatment of Legionnaires disease
- Recognise how identified risks can be managed
- Identify at least 5 ways to apply and promote safe working practices in your job role
- List at least 4 actions you can take to ensure patient safety
- Recognise the importance of reporting health and safety concerns
- State the correct reporting processes used to gather information to help with managing risks
- Identify the appropriate methods to raise health and safety concerns, and who they should be raised to
- Describe your responsibilities in reporting incidents, ill health, and near misses
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Aim: Support disabled people to live, learn and work as independently as they choose. Objectives: By successfully completing this course you will be able to:- Explain what a learning disability is
- Identify the difference between a learning difficulty and a learning disability
- List at least 3 categories and 10 types of learning disabilities
- Explain what is profound and multiple learning disability (PMLD)
- Explain the effects of learning disability on the person and their family
- List at least 3 pieces of legislation relevant to learning disability
- Describe how to support people with learning disability
- List 10 values and behaviours needed to support people with a learning disability
- Describe the role of partners in care and support
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Aim: To develop a clear understanding of the importance of maintaining an individual’s dignity while providing care and support to them Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Describe how to maintain the privacy and dignity of the person you support
- List the relevant legislations in the UK
- Explain how to support the person’s right to make choices
- Explain how to support the person to make choices about the support they receive
- Understand how to support the person to be active in their own life (for example, through ‘active participation’)
- Explain how to support the person to actively participate in the support they receive
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Aim: To develop an understanding of maintaining someone’s dignity while providing care and support Objectives: By successfully completing this course you will be able to:- Understand the principles that underpin privacy and dignity in care
- Understand how to maintain the privacy and dignity of the individuals you care for
- List the relevant legislations in the UK
- Describe the importance of an individual’s right to make choices about their own care
- Understand and encourage active participation from the service users
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Aim: To understand what anxiety is and how to assist people who have anxiety Objectives: By successfully completing this course, you will be able to:- Recognise at least 10 signs of anxiety
- Describe what an anxiety disorder is
- State at least 5 symptoms of a Generalised Anxiety Disorder
- Recognise that a Generalised Anxiety Disorder can affect different people in different ways
- Recognise at least 4 situations that could lead someone to develop an anxiety disorder
- Describe what Cognitive Behavioural Therapy is
- List at least 3 techniques for helping a person with anxiety to cope with the symptoms of an anxiety disorder
- List at least 3 self-help techniques for coping with the symptoms of an anxiety disorder
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Aim: To develop an understanding of using and managing data securely in a care setting Objectives: By successfully completing this course you will be able to:- Understand the need for secure handling of information in care settings
- Describe how to access support for handling information
- List the relevant legislations in the UK
- Understand how to handle information in accordance with agreed ways of working
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Aim: To ensure that all members of staff are supported in the workplace. Objectives: By successfully completing this course you will be able to:- Identify a minimum of 5 basic workplace causes of mental health issues
- Explain how to implement at least 5 strategies to tackle basic causes of basic mental health issues
- Describe the benefits of promoting openness about mental health
- Identify the 6 core standards of mental health first aid
- Explain how to create a workplace mental health plan
- List at least 6 strategies that you can implement to promote the wellbeing of all members of staff
- Identify at least 3 benefits of encouraging conversations about mental health
- Explain why it is important to provide employees with basic mental health support
- Identify at least 10 factors of the work environment of your team members that promote mental health
- Explain how to implement proactive opportunities for your team members to discuss their health and wellbeing, and the impact their work environment has on it, with their team leader(s)
- List at least 6 techniques for training individuals to be able to treat their colleagues in a way that does not negatively impact their mental health
- List at least 3 benefits of regularly monitoring the mental health of your team members
- List at least 3 methods of monitoring the mental health of your team members
- Explain what an annual wellbeing report is, and to know how to create one
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Aim: To reduce the risk of modern slavery in your organisation Objectives: By successfully completing this course you will be able to:- Define what modern slavery is
- Describe what the Modern Slavery Act 2015 entails
- List at least 7 types of modern slavery
- List at least 7 signs of modern slavery
- State the impact modern slavery has, on both people and businesses
- Recognise at least 6 measures to reduce modern slavery in your organisation
- Describe what to do should you have a concern about modern slavery in your organisation
- Describe what to do if you are a member of a designated organisation and you encounter an instance of modern slavery
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Aim: To develop a clear understanding of techniques, strategies and approaches that support people’s behaviour in a truly positive way. Objectives: By successfully completing this course you will be able to:- Understand what is meant by positive behaviour support (PBS)
- PBS and CQC
- List the relevant legislations in the UK
- Explain how to promote positive behaviour and reduce behaviours that challenge
- Describe the importance of collection and analysis of data relating to the behaviour concerned
- Describe the factors, motives and functions that contribute to challenging behaviours in the
- Understand how to create individual behaviour support plans based on functional behaviour assessments and identified goals
- Explain the ethical aspects of positive behaviour support
- Explain the importance of considering the person and his or her life circumstances, including physical health and emotional needs such as the impact of any traumatic or adverse life events and mental illness
- Describe how to design strategies to reduce the occurrence of behaviours that challenge through proactive approaches
- Demonstrate effective communication skills to engage staff, families, and stakeholders in positive behaviour support initiatives
- Explain the importance of collaborating with staff to ensure consistent implementation of behaviour support plans
- Describe how to reduce the likelihood of behaviours that challenge by creating physical and social environments that are supportive and capable of meeting people’s needs
- Describe preventative approach that aims to teach people new skills to replace behaviours that challenge – and other skills that enhance the opportunities people have for being independent
- Explain the importance of involving input from different professionals including multiple evidence-based approaches and treatments that come from a shared value base and are provided in a coordinated and person-centred manner
- Explain how and when to use active support and appropriate interventions that support physical, mental health and wellbeing
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Aim: To be able to recognise and prevent radicalisation within healthcare Objectives: By successfully completing this course you will be able to:- State what Prevent is
- Describe the objectives of the Prevent strategy
- List your responsibilities with regards to Prevent
- Identify 3 signs of radicalisation
- List 5 situations that may make someone more vulnerable to being radicalised
- State how direct and indirect factors can change the thoughts and behaviours of an individual
- State 2 organisations to contact if you are worried that someone is being radicalised
- State how to raise concerns
- State the importance of sharing information
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Aim: To understand and know how to promote fire safety in the workplace Objectives: By successfully completing this course you will be able to:- Establish the basics of this subject
- Describe the fire hazards in a typical work setting
- Understand who is responsible for fire safety in the workplace
- Describe the fire safety regulations in England and Wales
- List the type and use of fire safety equipment found in the work setting
- Describe the fire risk assessment procedure in a care premises
- Understand what you need to do when you detect a fire in the workplace
- Understand the importance of fire safety and evacuation plans
- Understand the implications of ignoring the fire safety guidelines
- Describe the importance of fire safety training in the workplace
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Aim: To develop and clear understanding of how to reduce the likelihood of harm and abuse Objectives: By successfully completing this course you will be able to:- Establish the basics about this subject
- Understand the principles of safeguarding adults
- Describe how to reduce the likelihood of abuse
- List of relevant legislations in the UK
- Describe how to respond to suspected or disclosed abuse
- Understand how to protect people from harm and abuse - locally and nationally
- Understand restrictive practices
- Explain how to safeguard children
- Describe how you can demonstrate dignity and respect when providing heath and care services
- List your responsibilities in safeguarding individuals
- Explain where you can get more information to prevent and protect individuals from harm and abuse
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Aim: To develop and clear understanding the importance of resilience and coping skills when delivering care and support Objectives: By successfully completing this course you will be able to:- Understand what is work-related stress
- Describe a few signs and causes of a stressful situation in the health and social care setting
- List the relevant legislations in the UK
- Explain the concept of stress risk management
- Understand how you can improve your resilience and coping skills
- Understand how to look after your own mental health and wellbeing
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Aim: To provide the knowledge and skills required to create a safe and compliant workplace Objectives: By successfully completing this course you will be able to:- Describe what is risk assessment
- Describe the compliance and responsibilities associated with this process
- List all the relevant legislations in the UK
- Explain the process of risk assessment
- Understand what robust risk management is
- Explain how to store the relevant documents and ensure effective dissemination of information within the workplace
- Understand the reasons for conducting regular reviews and keeping the risk assessment process up to date
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Aim: To protect people and keep them safe from harm and abuse in a health care setting. Objectives: By successfully completing this course you will be able to:- Describe what is meant by safeguarding adults
- Describe your role and responsibilities in safeguarding adults
- List at least 8 categories of abuse
- Identify what constitutes as harm, abuse and neglect
- Describe why an individual may be vulnerable to harm or abuse
- Identify at least 8 signs of harm, abuse or neglect
- Identify who to report if you know an individual has been abused
- To be able to describe the relevant legislation
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Aim: To understand more on how to protect people safe from harm and abuse in a health care setting. Objectives: By successfully completing this course you will be able to:- Understand what constitutes harm, abuse and neglect and be able to identify any signs of harm, abuse, or neglect
- List what actions to take if they have concerns, including to whom you should report your concerns and from whom to seek advice
- Describe what is meant by effective advocacy
- Identify your professional role, responsibilities, and professional boundaries and those of your colleagues in a multidisciplinary team and multi-agency setting
- List the risk factors for radicalisation and know who to contact regarding preventive action and supporting those persons who may be at risk of, or are being drawn into, terrorist related activity
- Describe how to maintain appropriate records including being able differentiate between fact and opinion
- Identify the appropriate and relevant information and how to share it with other teams
- Document safeguarding concerns in a format that informs the relevant staff and agencies appropriately
- Identify how and when to refer to social care in accordance with organisational policies if you have identified an adult safeguarding concern
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Aim: To be able to recruit in a way that is safe for children and adults in your care Objectives: By completing this course, you will be able to:- Recognise the importance of the recruitment and selection process
- Identify any training and safeguarding requirements
- State 11 important steps in the recruitment and selection process
- Describe what safeguarding requirements are inherent to certain jobs
- Explain how to ensure a fair process while minimising risks
- State the safeguarding requirements of a role within the application form
- Recognise the importance of an identity check
- Explain what should be included in pre-application information
- Identify the purpose of a DBS check
- State what a regulated activity is
- Describe what a single central record is
- State at least 5 essential interview skills
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Aim: To create a proactive safety culture within the workplace through prompt reporting and thorough investigation of all the accidents and incidents Objectives: By successfully completing this course you will be able to:- Describe why is it important to develop a safety culture within the workplace
- Understand incidents, accidents, errors and near misses
- List all the relevant legislations in the UK
- Identify legal and regulatory requirements related to the reporting of accident and incidents
- Describe the consequences of a failure to report an accident or incident
- Explain the process of reporting the accidents and incidents within the workplace
- Explain how to a conduct thorough investigation and identifying the root cause(s)
- Understand the importance of maintaining accurate records of accidents and incidents
- Describe how to engage in continuous improvement by reviewing and updating accident and incident management procedures regularly
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Aim: To be able to guide an individual with limited or no vision comfortably and effectively Objectives: By successfully completing this course you will be able to:- Describe what sight loss is
- List the 6 most common eye conditions and causes of sight loss
- Describe the different levels of sight loss
- List 3 relevant legal policies concerning sight loss
- State 5 of the best ways to approach an individual who is partially sighted or severely sight impaired
- Describe the best ways to comfortably, safely, and effectively guide an individual with sight loss
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Aim: To develop and clear understanding of the importance of supporting others to maintain good fluid and nutrition intake Objectives: By successfully completing this course you will be able to:- Understand why good nutrition and hydration are important in maintaining health and wellbeing
- Describe the importance of food safety and hygiene
- Identify the signs of poor nutrition and hydration
- List the relevant legislation in the UK
- Describe the 10 key characteristics of good nutrition and hydration
- Explain what you can do to support others to maintain good fluid and nutrition intake
- Understand where to get more information and how to report your concerns to the relevant person
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Aim: To be able to support individuals with care and understanding, and reduce their need to self-harm Objectives:- To describe what self-harm is
- To identify at least 6 signs of self-harm
- To describe how to treat individuals that self-harm with care and compassion
- To describe your safeguarding duties if you suspect an individual is self-harming
- To be able to appropriately respond to signs of self-harm
- To describe your safeguarding duties if an individual is self-harming
- To describe how to deliver appropriate care after an individual has self-harmed
- To be able to describe what harm minimisation strategies are, and how they should be used
- To be aware of potential intervention strategies for long-term progress
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Aim: To develop a clear understanding of duty of care and duty of candour Objectives: By successfully completing this course you will be able to:- Define duty of care and duty of candour
- Understand the support available for addressing dilemmas that may arise about duty of care
- List the relevant legislations in the UK
- Explain how to deal with and learn from comments and complaints
- Explain how to deal with incidents, errors and near misses
- Explain how to deal with confrontation and difficult situations
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Aim: To develop a clear understanding of working in a person-centred way Objectives: By successfully completing this course you will be able to:- Define what is meant by person-centred values
- Understand how to work in a person-centred way
- List the relevant legislations in the UK
- Explain the importance of mental capacity when providing person-centred care
- Understand how to support the individual by addressing factors that may be causing pain, discomfort or emotional distress
- Understand how to support the individual to maintain their identity, self-esteem, spiritual and overall wellbeing
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Aim:To equip care workers, support workers and personal assistants with a clear understanding of delivering person-led support Objectives: By successfully completing this course you will be able to:- demonstrate commitment to develop and consolidate expertise or skills
- proactively coach and share knowledge and best practice with colleagues
- show strong written and verbal communication skills, including the ability to communicate complex information in a clear and accessible way
- List the relevant legislations in the UK
- be able to support people’s emotional and psychosocial needs and role model effective practice
- be able to use knowledge and understanding of the people you support to advocate for their wishes when they are unable to do so
- know how to build and sustain professional relationships, including establishing accountability and negotiating responsibilities
- be able to work autonomously within your scope of practice and take initiative
- understand your own role, responsibilities and scope (including limitations) of practice
- understand when to ask for additional support and to who and how to escalate
- be confident to speak up when things do not feel right
- know and understand strategies to develop resilience in yourself and know how to seek support to deal with uncertain situations
- recognise and report any factors that may adversely impact safe and effective care provision
- understand what is meant by health inequalities, and your own role in working towards reducing them
- maintain accurate and up-to-date records, ensuring all care interventions and observations are recorded in a timely manner
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Aim: To develop a clear understanding of assisting and moving people safely in order to avoid any manual handling injuries Objectives: By successfully completing this course you will be able to:- Understand anatomy and physiology in relation to moving and positioning individuals
- Describe how to minimise the risk while moving and positioning individuals
- List the relevant legislations in the UK
- List the equipment that may be required to move people safely
- Move and position and individual safely in order to avoid any manual handling injuries
- Know when to seek advice and/or assistance from others with regards to moving and positioning an individual
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Aim: To develop a clear understanding about safeguarding adults and children Objectives: By successfully completing this course you will be able to:- Understand the core principles of safeguarding adults and how they might apply to your role as a PA
- Understand that you should be led by the person you support in how they want to safeguard themselves from abuse
- List the relevant legislations in the UK
- Understand when the person who receives your support may require safeguarding and in which circumstances they can safeguard themselves
- Understand how to respond to suspected or disclosed abuse, including who this should be reported to
- Understand how to protect the person who receives your support from harm and abuse
- Describe the principles of safeguarding children and what to do when you have concerns
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Aim: To develop a clear understanding and demonstration of good infection prevention and control measures Objectives: By successfully completing this course you will be able to:- Describe the cycle of infection
- Demonstrate how to maintain basic hand hygiene
- To know what constitutes PPE, name five items of PPE, and be able to describe when it must be worn
- Understand the steps involved in safe handling and disposal of contaminated waste in a care setting
- Describe the things you can do to prevent the spread of infection
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Aim: To develop and clear understanding of medication management and good practice Objectives: By successfully completing this course you will be able to:- Know about the common types of medication and their use
- List of relevant legislations in the UK
- Understand policy and procedures relevant to safe administration of medication
- Explain how to prepare for the safe administration of medication
- Describe your responsibility in safe administration of medication
- Understand the elements of medication management
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Aim: To understand and provide support to deafblind, deaf and hard of hearing people and communities. Objectives: By successfully completing this course you will be able to:- Demonstrate a general awareness of deafblind, deaf, and hard of hearing people and communities
- Describe the legislations relevant to sensory loss in the UK
- Identify the barriers that deafblind, deaf, and hard of hearing people face
- List the ways in which deafblind, deaf, and hard of hearing people communicate
- Understand how to implement positive methods of communication for those who are deafblind, deaf, or hard of hearing
- Describe positive methods of supporting individuals who are deafblind, deaf and hard of hearing
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Aim: To develop a clear understanding of the importance of resilience and coping skills in your role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand how to manage stress
- List the relevant legislations in the UK
- Understand how to protect your own mental health and personal wellbeing
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Aim: To develop a clear understanding all the obligations placed on you as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand that you have a duty to provide a certain standard of care that meets the expectations of the person you support or your IE
- Understand how to be open and learn from feedback from the person you support or your IE
- List the relevant legislations in the UK
- Understand how to manage situations that are new or challenging to you, including how to openly discuss this with the person you support or your IE
- Understand how to support people or your IE to deal with incidents, errors and ‘near misses’ and how to learn from them
- Understand how to manage incidents, errors or ‘near misses’ in situations where the person is unable to manage these for themselves
- Understand how to support the person to deal with confrontation and difficult situations where they have asked this of you
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Aim: To develop a clear understanding of your role and the importance of personal development Objectives: By successfully completing this course you will be able to:- Understand your role
- Work in ways that have been agreed with your employer
- Understand the concept of working relationships in adult social care
- Explain how to work in partnership with others
- Describe the importance of a personal development plan
- Agree your own personal development plan
- Explain how to develop your own knowledge, skills and understanding
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Aim: To develop a complete of the role as a personal assistant Objectives: By successfully completing this course you will be able to:- Understand the basic terminology
- Describe the values and behaviours expected from you as a personal assistant (PA)
- List the relevant legislations and guidelines to be observed in the UK
- Describe the role and list the responsibilities of a PA
- Understand the working relationship between you and the person you support
- Understand how to work in ways that have been agreed with your individual employer and/or the person you support
- Understand the separate working relationship between you and your individual employer (IE) where the IE is separate from the person you support
- Explain how to develop your own knowledge and skills
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Aim: To develop a complete understanding of wound care. Objectives: By successfully completing this course you will be able to:- Understand the anatomy of our skin and its function in our body
- Understand how to recognise different types of wounds
- Understand all about a skin tear
- List of relevant legislations in the UK
- Guidelines and protocols set by the Midlands Partnership NHS Foundation Trust (MPFT)
- Describe the importance of infection control measures in preventing complications
- Describe the process of wound assessment, dressing and management
- Understand all about pressure ulcers
- Describe how to support service users experiencing pain due to wounds
- Understand the process, stages and risks involved in the healing of wounds
- Understand the importance of documentation associated with wound care
- Explain the importance of escalating and reporting issues promptly
- Describe how to support the service users in maintaining good skin care and integrity
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Aim: To be able to identify and provide effective support to an individual experiencing anaphylaxis Objectives: By successfully completing this course you will be able to:- Understand what anaphylaxis is
- List 5 possible causes of anaphylaxis
- Describe the science behind a severe allergic reaction
- List the symptoms of mild to moderate allergic reaction
- List 15 possible causes which for an allergic reaction to become severe
- List the symptom of severe allergic reaction
- Describe how you can provide effective support to an individual experiencing severe allergic reaction
- List 10 points for safe and efficient anaphylaxis management in a care setting
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Aim: To be able to effectively and responsibly respond to, manage, and react to complaints. Objectives: By successfully completing this course you will be able to:- Recognise when an individual is making a complaint
- Describe 3 types of customer complaints
- Explain how to effectively listen to and understand customer complaints
- Describe what the customer is hoping to achieve by making the complaint
- Explain why it is important for you to understand and help the customer understand, what is achievable as a result of the complaint, and be clear as to what the possible outcomes may be
- Describe an estimate for what the timeframe for dealing with the complaint may be
- Explain how to set firm boundaries with individuals making complaints, and be able to firmly and decisively act when those boundaries are breached
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Aim: To be able to promote wellbeing by preventing or relieving the constipation of others Objectives: By completing this course, you will be able to:- State what constipation is
- Recognise 5 signs of constipation in others
- State 3 causes of constipation
- Describe the impact of constipation
- Describe the importance of a Bowel Movement Record
- State 5 things you can do to help someone with constipation
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Aim: To be able to promote the wellbeing of an individual with diabetes Objectives: By completing this course, you will be able to:- Understand what diabetes is
- Explain the difference between Type 1 and Type 2 of diabetes
- Describe what pre-diabetes is
- Symptoms of diabetes
- Complications of diabetes
- Understand how to live a productive life with diabetes
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Aim: To know how to embed inclusivity within your organisation and wider practices, with regards to disabilities and mental health. Objectives: By successfully completing this course you will be able to:- Describe the Disability Confidence Framework
- List at least 3 benefits of the Disability Confidence Framework
- Explain about the different levels of the Disability Confidence Framework
- Describe how long a typical Disability Confidence Framework accreditation lasts for
- Describe how the Voluntary Reporting Framework works
- Describe the actions necessary to achieve or maintain the different levels of the Disability Confidence Framework
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Aim: To be able treat disabled individuals equally and equitably. Objectives: By successfully completing this course you will be able to:- Explain what a disability is
- Describe what is contained in the Equality Act 2010, with regards to preventing discrimination against disabled individuals
- Explain the distinction between visible and invisible disabilities
- Describe the concepts of equality and equity
- Describe the social model of disability
- Identify 10 ways that an individual may require assistance due to a disability
- Identify 5 reasonable adjustments to your behaviour that you can make to assist disabled individuals around you
- Explain why it is important to follow the basics of etiquette, and not to make assumptions about disabled people
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Aim: To keep people safe by reducing the risk of, and knowing how to react to, fire in the workplace. Objectives: By successfully completing this course you will be able to:- Describe the characteristics of fire, smoke, and toxic fumes
- Identify at least 6 fire hazards in the work environment
- Explain how to recognise any significant findings of fire risk evaluations
- Explain how to perform basic fire prevention, and the importance of local fire safety protocols
- Describe when it is necessary to raise the fire alarm, how to raise the fire alarm, and what to do if the fire alarm is raised
- Describe the actions to take if fire breaks out or if smoke is detected
- Identify the different types of fire extinguishers
- Explain about the different uses of fire extinguishers
- Identify the safety precautions associated with fire extinguishers
- Explain about the importance of being familiar with evacuation procedures and associated escape routes
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Aim: To ensure the safe and secure handling of information within a healthcare setting Objectives: By successfully completing this course, you will be able to:- Identify at least 7 key principles of information governance
- Describe why information governance is important
- List at least 2 pieces of legislation related to information governance
- List at least 3 different types of information
- Describe how to comply with relevant legislation on information governance
- Identify at least 6 threats to data security
- Identify any breaches of data protection and how to report them
- Describe how to implement security measures to keep confidential information safe
- List the 8 Caldicott Principles
- Recognise how to gain the consent of an individual if it is deemed necessary to share information
- Identify your responsibilities as a healthcare professional under the Freedom of Information Act 2000
- State the benefits of good informational governance
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Aim: To be able to safely and efficiently work by yourself without close or direct supervision. Objectives: By successfully completing this course you will be able to:- Describe at least 3 things to consider reducing the risks of lone working
- List at least 3 situations that may make a lone worker more at risk of violence
- Explain how to successfully complete a risk assessment
- Describe how lone working can affect stress levels and mental health
- Describe how the training needs of a lone worker can differ
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Aim: To be able to brush the teeth of others safely and effectively. Objectives: By successfully completing this course you will be able to:- Perform risk assessment and gain permission
- Describe the items required for this task
- Describe the PPE required for this task
- Brush the teeth in a careful and methodical manner
- Understand what to do if you observe any issues
- Describe how to update the records
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Aim: To be able to promote good sexual and reproductive health. Objectives: By successfully completing this course you will be able to:- Describe the legal standing around your involvement in caring for an individual’s sexual health
- Identify the basic anatomy involved in sexual health
- Describe the specifics of consent, and where consent has and has not been given
- List 10 different contraceptive methods, and their side effects
- Describe what do when an individual may be planning a pregnancy
- Describe what to do when an individual has an unexpected pregnancy
- Identify 5 Sexually Transmitted Infections and Sexually Transmitted Diseases
- Describe what to do when an individual is concerned they may have a Sexually Transmitted Infection or Sexually Transmitted Disease
- Identify the appropriate steps involved when safeguarding an individual’s sexual health
- Explain how to get an individual to be involved in their own sexual health
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Aim: To be able to shave the facial hair of others safely and effectively. Objectives: By successfully completing this course you will be able to:- Perform risk assessment and gain permission
- Describe the items required for shaving
- Describe the PPE required for this task
- Perform the shave in a careful and methodical manner
- Describe what to do if you observe any cut or bleeding
- Describe how to update the records and body map
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Aim: To be able to set up effective workstations that do not negatively affect your health Objectives:- To be able to set up a workstation effectively
- To be able to set up a routine with regular breaks
- To be able to recognise when your eyes are straining
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Aim: To be able to manage your own levels of stress, and be able to gauge and increase your own resilience Objectives: By successfully completing this course you will be able to:- Recognise four different categories of signs of stress
- Identify at least four different signs of stress
- Recognise what can contribute to a stressful situation
- Identify three things you can do to help deal with a stressful situation
- Identify three ways to reduce your stress levels
- Gauge what your level of resilience is
- List 3 things you can do to increase your level of resilience
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Aim: To be able to work with hazardous substances safely and effectively. Objectives: By successfully completing this course you will be able to:- Describe what COSHH stands for
- Identify 5 substances classed as hazardous substances
- Identify 3 different categories of hazardous substances commonly found in a health and social care setting
- List at least 6 likely risks associated with hazardous substances
- Describe the precautions to be taken to ensure your safety and the safety of others around you
- Identify 5 steps in COSHH regulations
- List 5 responsibilities you will have when handling hazardous substances
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Aim: To be able to handle technology and information in a lawful and secure way. Objectives: By successfully completing this course you will be able to:- Identify the relation between Data, Information and Cyber
- Explain why data security is important in the social care sector
- Identify the 3 areas of data security
- Describe the General Data Protection Regulation (GDPR) 2018
- Explain about the cyber security landscape and the 4 major threats
- Identify counter measures to mitigate the 4 major cyber security threats
- List 5 responsibilities in handling technology and information securely
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Aim: To be able to support individuals with dysphagia (swallowing problems). Objectives: By successfully completing this course you will be able to:- Explain what ‘dysphagia’ is
- Identify at least 4 signs of dysphagia
- Explain the causes of dysphagia
- Explain about the complications of dysphagia
- Describe how dysphagia affects children
- Describe the treatment of dysphagia
- Explain about your role in supporting individuals with dysphagia
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Aim: To develop a culture where your team can achieve their full potential. Objectives: By successfully completing this course you will be able to:- Identify 5 important aspects of a personal development plan
- List at least 3 benefits of setting and using personal development plans
- Describe 2 key theories of personal development
- Identify what an individual needs to develop
- Explain how to help an individual identify the most effective ways for them to develop
- Describe how you can guide an individual in setting realistic timeframes for their development
- Describe what a SMART target is
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Aim: To be able to understand the purpose of RIDDOR and comply with this regulation. Objectives: By successfully completing this course you will be able to:- Describe what RIDDOR is
- Describe what a responsible person is, according to RIDDOR
- Identify the difference between an accident and a dangerous occurrence
- Describe what RIDDOR states must be reported
- Describe when reporting must be done
- Describe which records need to be stored and why
- Describe your role as an employee in this process
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Aim: To understand what the main roles and responsibilities within your job role are. Objectives: By successfully completing this course you will be able to:- Explain what is meant by agreed ways of working
- Explain what is involved in your role
- Describe the care certificate and code of conduct
- Explain what your rights and responsibilities are in terms of your job role
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Aims: Understand the importance of personal development, and how to increase the speed and precision of your personal development. Objectives: By successfully completing this course you will be able to:- Describe what a personal development plan (PDP) is
- Explain how to assess your own knowledge
- Describe how to record your progress
- Recognise flaws in your own abilities, and be able to identify how best to fix them
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Aim: To have a clear understanding of what your duty of care is. Objectives: By successfully completing this course you will be able to:- Explain your duty of care
- Describe how to manage conflict and dilemmas
- Explain how to deal with a typical complaint
- Identify 3 pieces of legislation surrounding duty of care
- Describe how to manage errors and incidents
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Aim: To be able to care for and assist individuals with being as comfortable as possible during palliative and end-of-life care. Objectives: By successfully completing this course you will be able to:- Describe what palliative care is
- List 3 reasons an individual may require palliative care
- Describe the steps and processes involved when performing palliative care
- Describe what end-of-life care is
- Explain the steps and processes involved when performing end-of-life care
- Describe how you can help relieve the symptoms of an individual in the last weeks of their life
- Describe at least 3 actions you can take to help you cope emotionally when caring for individuals who are approaching the end of their life
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Aim: To understand what is considered as discrimination, what can cause it, and how to respond in an effective way in order to reduce discrimination. Objectives: By successfully completing this course you will be able to:- Explain diversity, equality and inclusion
- Explain what discrimination is
- Identify 3 pieces of legislation surrounding this topic
- Describe what you can and cannot do when you come across discrimination within your work place
- Explain how to ensure everyone is included fairly
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Aim: To understand person centred values and how to apply them to your role as a health and social care worker. Objectives: By successfully completing this course you will be able to:- Explain what person-centred values are
- Identify 2 pieces of legislation surrounding person centred values and care
- Describe the importance of promoting dignity
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Aim: To know how to use communication effectively within your workplace and to understand its benefits. Objectives: By successfully completing this course you will be able to:- Describe different forms of communication
- Explain the benefits of communicating
- Explain the importance of communication
- Identify 2 pieces of legislation surrounding communication
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Aim: To understand the importance of privacy and dignity within health and social care, and how to implement them into your work. Objectives: By successfully completing this course you will be able to:- Explain what is meant by privacy and dignity
- Describe the principles behind keeping an individual’s privacy and dignity
- List 3 ways to maintain the privacy and dignity of an individual
- Explain how to support the “right to choose” of an individual
- Describe what an informed choice is, and how to support an individual to have one
- Explain what active participation is, and 3 ways to promote it
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Aim: To be able to ensure that any individual in your care is hydrated and has good nutrition. Objectives: By successfully completing this course you will be able to:- Explain how to handle food safely
- Explain how to keep food preparation hygienic
- Explain what good and poor nutrition is, and the signs of each
- List 3 ways to support someone in line with their care plan with regards to nutrition and hydration
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Aim: To make you aware of mental health conditions, dementia, and learning disabilities, and the experiences people have with them. Objectives: By successfully completing this course you will be able to:- Describe how a mental condition can change the needs of an individual
- Explain the importance of promoting positive mental health and wellbeing
- List 3 adjustments that you may need to make to personalise care delivery
- Recognise 3 early warning signs of mental health conditions, dementia, or learning disabilities
- Describe the relevant legislation
- Describe what mental capacity is and how it relates to the topic
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Aim: To protect people and keep them safe from harm and abuse. Objectives: By successfully completing this course you will be able to:- Recognise the 6 key principles of safeguarding adults
- Describe what harm and abuse is
- Recognise 10 forms of abuse
- List 5 things you can do to help prevent abuse
- List 3 people or points of contact you can report abuse to in order to stop it from happening
- Identify when it is appropriate to use a restrictive practise
- List 3 things that promote dignity and respect, and to be able to state why they are important
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Aim: To teach you the basics of what you need to do to safeguard children that you encounter. Objectives: By successfully completing this course you will be able to:- Describe what harm and abuse is
- List at least 7 types of abuse that a child could suffer
- List at least 4 signs of abuse
- Describe who to contact should you be aware of child abuse
- Identify at least 3 pieces of legislation in relation to protecting and safeguarding children
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Aim: To know how to provide basic life support, to save lives in the event of an emergency. Objectives: By successfully completing this course you will be able to:- Identify the correct procedure to carry out basic life support
- Recall how to carry out a primary survey (initial assessment)
- Recall how to put someone in the recovery position
- Recognise the importance of airway maintenance, and how to deal with obstructed airways
- Recall how to perform cardiopulmonary resuscitation (CPR) for an adult
- Recall how to perform cardiopulmonary resuscitation (CPR) for a child
- Recall how to perform cardiopulmonary resuscitation (CPR) for an Infant
- Recall how to assist an adult that is choking
- Recall how to assist a child that is choking
- Recall how to assist an infant that is choking
- Recognise the importance of record keeping with regards to basic life support
- Identify a minimum of one piece of legislation surrounding basic life support
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Aims: To know how to keep yourself and others safe within the work place and how to maintain a safe environment. Objectives: By successfully completing this course you will be able to:- Explain how to successfully complete a risk assessment
- Describe what to do in the events of a fire
- Describe how to respond to accidents and sudden illness
- Describe how to carry out a primary survey
- Identify 5 ways to keep yourself and others safe within the work place
- Identify who to contact to report health and safety issues
- Identify 4 types of legislation relating to health and safety
- Describe the symptoms, causes and treatment of Legionnaires disease
- List 5 of your own responsibilities and 5 responsibilities of others within your work place
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Aim: To know how to safely and securely document, store and share information within the workplace. Objectives: By successfully completing this course you will be able to:- Describe what is meant by agreed ways of working
- Describe what legislation is and why it is put in place
- Explain about the secure systems for recording, storing and sharing information
- List 3 ways in which you need to act to maintain confidentiality
- Describe how to keep records up to date, complete, accurate and legible
- Explain who you can report to and why when proper systems haven’t been followed
- Identify 3 different types of documentation in health and social care
- Identify 2 pieces of legislation surrounding data protection
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Aim: To understand how infection is caused and how it can be prevented. Objectives: By successfully completing this course you will be able to:- Describe the stages of the cycle of infection
- Explain how to maintain basic hand hygiene
- List 5 things you can do in your role to prevent infection
- Explain all of the steps involved in safe clinical disposal
- Describe what constitutes as a PPE
- List 5 items of PPE and describe when they must be worn
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Aim: To reduce the risk of contracting and spreading COVID-19. Objectives: By successfully completing this course you will be able to:- Recognise when PPE is required
- List at least 3 different types of PPE
- Recognise the correct process for donning and removing PPE
- Recognise the correct process for disposing of PPE
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Aim: To be able to safely administer Midazolam buccally. Objectives: By successfully completing this course you will be able to:- Identify a situation where buccal Midazolam may be needed
- Describe how to safely and successfully administer buccal Midazolam
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Aim: To be able to support individuals with their behaviours in a safe. manner. Objectives: By successfully completing this course you will be able to:- Explain what Positive Behaviour Support is
- Describe potential reasons behind particular behaviours
- Explain how to respond to particular behaviours in a way that helps the individual
- Explain how to have a degree of awareness over your own emotional reactions
- Explain how to act in such a way as to reduce the need for physical intervention
